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My dish is still not replaced and STB is still down i.e. no signal. Airtel guys mark complaint "Problem resolved" without fixing problem.
On 11Sep2011 Airtel Sr Executive Mr. Vaibhav(Mobile#[protected]) called me, and when I explained him the case he refused to replace the dish(under warrenty) which was damaged by Airtel engineer and asked me to recover my losses from Mr. Ramesh(Airtel Engineer) not from the Airtel as Airtel is not liable for their service engineers.
So my question is why Airtel is sending their unprofessional service engineers to disturb perfectly fine working systems when Airtel is not ready to take accountability of their Service Engineers.
Below are details about complaint I have lodged so far with Airtel DTH and still struggling to get my problem resolved.
Complaint#11829390 Lodged on 12Sep2011-Closed without looking into the problem
Complaint#11785024 Lodged on 10Sep2011-Closed without looking into the problem
Complaint#11706581 Lodged on 08Sep2011 - Mr Sohail visited on 10Sep2011 & reconfirmed dish is damaged
Complaint#11653727 Lodged on 06Sep2011 - Closed without looking into the problem
Complaint#11437239 Lodged on 30Aug2011 - Mr Ramesh visited to looking into the problem
Complaint#11285038 Lodged on 25Aug2011 - Closed without looking into the problem
Complaint#11238679 Lodged on 24Aug2011 - two guys(Mobile:[protected]) from Airtel visited home on 25Sep2011 and confirmed dish is damaged
Complaint#11217945 Lodged on 23Aug2011 - Closed without looking into the problem
On 11Sep2011 Airtel Sr Executive Mr. Vaibhav(Mobile#[protected]) called me, and when I explained him the case he refused to replace the dish(under warrenty) which was damaged by Airtel engineer and asked me to recover my losses from Mr. Ramesh(Airtel Engineer) not from the Airtel as Airtel is not liable for their service engineers.
So my question is why Airtel is sending their unprofessional service engineers to disturb perfectly fine working systems when Airtel is not ready to take accountability of their Service Engineers.
Below are details about complaint I have lodged so far with Airtel DTH and still struggling to get my problem resolved.
Complaint#11829390 Lodged on 12Sep2011-Closed without looking into the problem
Complaint#11785024 Lodged on 10Sep2011-Closed without looking into the problem
Complaint#11706581 Lodged on 08Sep2011 - Mr Sohail visited on 10Sep2011 & reconfirmed dish is damaged
Complaint#11653727 Lodged on 06Sep2011 - Closed without looking into the problem
Complaint#11437239 Lodged on 30Aug2011 - Mr Ramesh visited to looking into the problem
Complaint#11285038 Lodged on 25Aug2011 - Closed without looking into the problem
Complaint#11238679 Lodged on 24Aug2011 - two guys(Mobile:[protected]) from Airtel visited home on 25Sep2011 and confirmed dish is damaged
Complaint#11217945 Lodged on 23Aug2011 - Closed without looking into the problem
Today( 15 -Sep-2011) finally Airtel has replaced the dish.
My system was down for 26 days because of this issue.So I request Airtel to refund INR 273.52( (My daily burn rate = 10.52 Rs/Day) to my account.
My system was down for 26 days because of this issue.So I request Airtel to refund INR 273.52( (My daily burn rate = 10.52 Rs/Day) to my account.
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+91 96 6339 5551
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-Amit Shrivastava
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