[Resolved] Airtel — Airtel Engineer has broken the dish and airtel is not resolving the problem | |||
I am a Airtel digital TV SD subscriber with customer id:[protected]. I received a call from airtel executive that Airtel has upgraded satellite and satellite settings need to be changed on my STB and Dish Antenna. On 20-Aug-2011 Mr. Ramesh(Mobile: [protected]) from Airtel came to change satellite setting and due to some reason he was not gaining proper signals when he changed dish antenna orientation to new satellite direction. since then our Airtel connection is down.I have lodged so many complaints[protected],11238679,11285038,11437239,[protected] but all of them made as "problem resolved" without visiting to my premises and looking into the problem. On 25Aug2011 two guys(Mobile:[protected]) from Airtel came to my home and after inspection they asked to replace dish antenna(which is under warrenty) and demanded INR600 for that. Now my connection is down from past 20 days, so I kindly request you to refund my burned amount to my airtel account(Cust id:[protected]) for down time and rectify the problem as soon as possible. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
My dish is still not replaced and STB is still down i.e. no signal. Airtel guys mark complaint "Problem resolved" without fixing problem.
On 11Sep2011 Airtel Sr Executive Mr. Vaibhav(Mobile#[protected]) called me, and when I explained him the case he refused to replace the dish(under warrenty) which was damaged by Airtel engineer and asked me to recover my losses from Mr. Ramesh(Airtel Engineer) not from the Airtel as Airtel is not liable for their service engineers.
So my question is why Airtel is sending their unprofessional service engineers to disturb perfectly fine working systems when Airtel is not ready to take accountability of their Service Engineers.
Below are details about complaint I have lodged so far with Airtel DTH and still struggling to get my problem resolved.
Complaint#11829390 Lodged on 12Sep2011-Closed without looking into the problem
Complaint#11785024 Lodged on 10Sep2011-Closed without looking into the problem
Complaint#11706581 Lodged on 08Sep2011 - Mr Sohail visited on 10Sep2011 & reconfirmed dish is damaged
Complaint#11653727 Lodged on 06Sep2011 - Closed without looking into the problem
Complaint#11437239 Lodged on 30Aug2011 - Mr Ramesh visited to looking into the problem
Complaint#11285038 Lodged on 25Aug2011 - Closed without looking into the problem
Complaint#11238679 Lodged on 24Aug2011 - two guys(Mobile:[protected]) from Airtel visited home on 25Sep2011 and confirmed dish is damaged
Complaint#11217945 Lodged on 23Aug2011 - Closed without looking into the problem
On 11Sep2011 Airtel Sr Executive Mr. Vaibhav(Mobile#[protected]) called me, and when I explained him the case he refused to replace the dish(under warrenty) which was damaged by Airtel engineer and asked me to recover my losses from Mr. Ramesh(Airtel Engineer) not from the Airtel as Airtel is not liable for their service engineers.
So my question is why Airtel is sending their unprofessional service engineers to disturb perfectly fine working systems when Airtel is not ready to take accountability of their Service Engineers.
Below are details about complaint I have lodged so far with Airtel DTH and still struggling to get my problem resolved.
Complaint#11829390 Lodged on 12Sep2011-Closed without looking into the problem
Complaint#11785024 Lodged on 10Sep2011-Closed without looking into the problem
Complaint#11706581 Lodged on 08Sep2011 - Mr Sohail visited on 10Sep2011 & reconfirmed dish is damaged
Complaint#11653727 Lodged on 06Sep2011 - Closed without looking into the problem
Complaint#11437239 Lodged on 30Aug2011 - Mr Ramesh visited to looking into the problem
Complaint#11285038 Lodged on 25Aug2011 - Closed without looking into the problem
Complaint#11238679 Lodged on 24Aug2011 - two guys(Mobile:[protected]) from Airtel visited home on 25Sep2011 and confirmed dish is damaged
Complaint#11217945 Lodged on 23Aug2011 - Closed without looking into the problem
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customer id:[protected]