[Resolved] Airtel — Money deducted from prepaid mobile balance without using service | |||
Sir, I am using Airtel prepaid service and my mobile number is [protected]. i have recharged my prepaid balance with Rs333 on 18 Jan 2012. also i have activated 2G internet with Rs19 of 100 MB for 3days internet package and used internet approx 1 hours which generally deducted around 10 MB. also i might have did hardly 3 local calls for less then 10 mins. on 19 Jan 2012 my mobile balance was completely finished and i was left with only Rs7 in my prepaid balance. when i called airtel customer care to know why they have deducted the balance, they have not answered my query and disconnected my call without resolving my issue. Request you to take some action against Airtel so that they return my balance. Hoping to get any kind of justice from you. Thanks Sunil. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi Sunil,
It is not a single case. I think, almost all customers face this issue. Think, how much money a service provider can loot if they follows it as a policy to
every customer. Their advantage is the lack of an effective complaint mechanism. I posted in this forum 11 days ago. I got some soothing reply from airtel customer care. But no action taken. Everyday you can see a complaint against AIRTEL prepaid deducting balance unlawfully. See my complaints.
https://www.consumercomplaints.in/my-complaints.htmlairtel-kannur-kerala-c692849.html
https://www.consumercomplaints.in/my-complaints.htmlairtel-kannur-kerala-c696048.html
It is not a single case. I think, almost all customers face this issue. Think, how much money a service provider can loot if they follows it as a policy to
every customer. Their advantage is the lack of an effective complaint mechanism. I posted in this forum 11 days ago. I got some soothing reply from airtel customer care. But no action taken. Everyday you can see a complaint against AIRTEL prepaid deducting balance unlawfully. See my complaints.
https://www.consumercomplaints.in/my-complaints.htmlairtel-kannur-kerala-c692849.html
https://www.consumercomplaints.in/my-complaints.htmlairtel-kannur-kerala-c696048.html
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AirTel — BALANCE DEDUCTED WITHOUT USING SERVICE
I HAVE AIRTEL MOBILE NO [protected] AND USING NOKIA E63 MOBILE. I HAD TAKEN AIRTEL 98/- VOUCHER FOR NET USING. IT GIVES UPTO 2 GB DATA DOWNLOADING FREE BUT WITHOUT ANY DOWNLOADING AND SUFFERING IT HAS CONTINOUSLY DEDUCTING MY AMT FROM MY MAIN A/C. I HAVE CONTINUESLY MAIL TO HIS CUSTOMER SUPPORT BUT NOT RECD ANY MAIL OR REVERT FROM HIM. I ALSO CONTECTED THEIR CALL CENTER BUT WHEN MY PHONE CONNECTED TO CUSTOMER CARE EXC., AUTOMATICALLY DISCONNECTED BY THEM. ITS NOT ONE TIME ALWAYS THEY DID. I TRIED THEIR NUMBER SINCE LAST 4 DAYS.PREM SINGH KHALSA
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