Airtel — Pathetic & Poor Airtel 3G Modem connection

Address:

Bangalore, Karnataka

Hi,

I Mahesh Kharpude resident of Bangalore, BTM II stage. I am holding Airtel 3G corporate plan of 3G internet with HUAWEI 3G modem. My Airtel SIm number [protected]. AirTel though it is advertising all over about 3G, it does not have 3G network at all. Their services is below average best word is pathetic. Except for first one week, there as no time I saw "H" (HPSA) on my mobile. It was always EDGE. The speed is so bad even streaming radio at 24kbps is buffered... I complaint to cc several times. I have registered complaint multiple times with Airtel customer service but till date I do not get resolution. Last I have registered complaint against airtel on 23rd & 26th Jan but still not resolved. I do have acknowledge copy of email from Nodal desk. But this nodal office never reverted on mail.I have escalated case to nodal office thrice as well as appellate desk thrice in last 6 days but no one shown interest to resolve my problem. They were only respond “This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises”. But this is not yet contacted me. Even Appellate desk not escalating my case to next service level they were only mentioning this is the last level of escalation. They promised me that the Appellate desk Manager will call you in next 4 hour but that four has not over from last 48 hours. This is hectic irritating. Not able to work on the internet without the 3G. I have also registered my complaint with the customer care and waiting for the solution soon. Pl recover this problem soon

Apart from this I will register the complaint against Airtel in Consumer court & will not gonna pay bill for period 23rd to till date my complaint resolved. If you interested to solve my problem call me on [protected] this is my mobile number.

Thanks!!
Mahesh Kharpude
[protected]