[Resolved] Airtel — worst support team | |||
purchased new settop box from airtel with 12 moth mega subscription pack, all of sudden with in a week time my airtel dth service is suspended saying due to insufficient fund. reported the issue on airtel customer care 12150, seems some one stole funds from my account. Calling airtel customer care 12150 is quite frustrating, keeping on hold for 15-20 mins and they says sorry sir system is down, call us latter, no manager is available to listen. its often forced to keep customer on HOLD, sounds more like there strategy its been more than 48 hours and airtel people haven't rectified the issue.POOR SERVICE, BAD SUPPORT, BAD ACCOUNTABILITY and full headache. and calling them now, they say our server is on upgrade. its 6PM in evening, ideal team to carry out maintenance. ALSO remember the new settop box heats up like coal, and as per customer care its normal. wondering cheap product set-top boxes are being sold out by Airtel at high prices. in short, give excuse to airtel DTH and go with other DTH service. my customer id is [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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I had never expected this kind of pathetic service levels from Airtel.
I recharged my account with One year subscription option by recharging with Rs.3033 but till date validity is not updated.
First they told me that my account has been wrongly updated by 6 months subscription and same will be corrected with in 24 hours.
However even after one month same is not been corrected and i am getting repeated reminders for payment thru SMS.
Getting through help line is most difficult task and takes 10-12 tries .If you succeed standard reply is that systems are under up gradation.
I spoke to lady by the name of Nancy who was not ready to take down complaint and told me that there is no system of giving complaint number.I had to speak to another lady Ms Vidya who claims to be supervisor who finally gave service request number 37828962.
Last i spoke to Rajneesh who assured that validity will be updated but nothing happened after that.
It s really frustrating and disappointing as staff is ill- equipped to handle and solve any complaint .They are also not ready to give contact number or email Id of any responsible person.
Hope some one is listening and will get this corrected.
Till date have spoken to