[Resolved] Airtel — Airtel GPRS pack for Nokia C3-00

Karumbaiah

from Delhi, Delhi

Address:

Bangalore, Karnataka

I had the Airtel 6 months free GPRS pack for Nokia C3-00 activated in my phone. Few hours ago I had to delete all the GPRS setting on my phone due to some problem. Later I called the customer services more than 5 times to get the setting. They sent the settings but I am still getting charged for browsing. I called then too many times about the same. They do not do anything else other than sending the Mobile Office settings which never worked. And they ask me to call the GPRS technical service number 12118. From the day 1 I bought this number I am trying to call this number but it says I am calling an invalid number.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Clifford1988

Airtel trying to fool us...even i am facing the same situation..the customer care personnels are not responding in an positive manner..only option is to throw the Airtel card away...Try for some other reliable Telecom service provider...

gauravairtel

from Bengaluru, Karnataka

Airtel — mobile office gprs pack

I have a prepaid connection and subscribed to airtel mobile office gprs pack by recharging for 98rs.. I got mobile office the settings from customer care 12118 three time by downloading as well as manually. I even got the settings done by customer care guys itself. But my balance is being deducted while browsing and the customer care is telling that my internet is going through airtellive even though im using mobileoffice settings.. I dont even have airtellive settings but even then its going through it.. I have registered a complaint regarding this but got no response.. I request the problem to be rectified or refund the 98rs... Or I will have to port out my number.. And register a complaint with consumer court... [protected]

niraj602

from Pune, Maharashtra

I am also facing the same issue. i have activated the Mobile Office. But after selecting having setting for Mobile Office in Setting> Configuration> Preferred Access Point, I am not getting the Mobile Office setting in Internet> web setting. Also when I am launching the browser, its Airtel Live option instead of Mobile Office to chose.

Regards,
Niraj
[protected]