Airtel — Unacceptable service form Airtel DTH

Address:

Bangalore, Karnataka

Hello,

My Name is Kalyan Goswami. I had purchased a DTH connection on 17th of March 2011 and Airtel collected the amount from me on the same day. They said they would try to get it installed on 18th, however no response from them on 18. I called the customer care on 18 th to check the status, they said it would get installed on 19th. I receive no response on 19th so called up customer support. They promises a call back which never happened. On calling them up on 20th they inform that it would get installed on Sunday by 12PM - no response from Airtel again. Airtel gives me a number of so called Zonal Manager Arun Kumar[protected]. This phone has answering machine that it is only on business hours the phone is answered.

I called the Zonal Manager thrice and after waiting in the queue they disconnected the phone thrice. I called up customer service they follow their manager and disconned the phone twice. Third time they took my call and I ask for escalation. They transfer me to another agent pretending to be Sr Supervisor (Who she was not). She transfers me to another lady so called supervisor (Ruchika) who says that i would recieve a call back in 15 minuits form the manager. No call for an hour. But the engineer now called me after 2 hours --- What a service!!!

I didnot expect this from Airtel. If this is the service in the begining then how would it be later? I want to stop the service and want a refund. This shatered all the good vibes that i had with airtel for past 10 years.

Please address this at the earliest.

Regards,

Kalyan Goswami