[Resolved] Airtel — Billing issue & Data Card not working

rajeevnaircza

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi, I have a 3G Data card from Airtel with number [protected]. The tariff plan on the data card was 675 and later upgraded to 899 plan. For the month of September, I have received a bill with charges for 675 and 899 plan with total amount of 1783 rupees. When contacted Airtel team, the floor manager accepted the mistake and asked me to make the payment of 991/- only and mentioned that the issue will be fixed on October 7 ( prior to the due date of October 9). Another issue was, the card stopped working for more than a week and even after the payment of 991/- airtel could not fix the issue. Continuous calls to customer care and communication with their floor manager yeilded no result. I have escalated the issue to as per the escalation matrix I have (mailed to Sanjiv Verma & Sunil Karala) and there was no response from them as well. Every time, I have only assurance that, the issue will be resolved soon and they will call back in 4 hours etc.. it is also important to highlight that, to get a floor manager, approximate time is 30 minutes. This is the second consequetive month I am having the issue and it is unfortunate that, Airtel is interested more in collecting money than giving the service to customer. Airtel has one of the worst website a enterprise can have.. horrible slow and most of the time, it won't work at all to register a complaint.

If any of you need any additional inputs, please call me on +91 [protected] or mail me at [protected]@rediffmail.com

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Naseer Ahmad Ansari

from Ratlam, Madhya Pradesh

Dear Sir,

The hand set of my mobile No.[protected] was crashed on 10/02/2012 during accident. I was removed the sim immediately from my hand set and kept in my pocket. The amount balance in my accout was about Rs. 88/-. When I purchased new hand set and insert the sim on 28/03/2012 then check our account balance, I was shocked
to see the balance Rs. 2.95. I immediately contected to your help center diling 121, 6, 5, 1 the operator was informed me that you have activated ring tone on 13/02/2012 at about 12 hrs hence Rs.15 download charges plus
one month rent Rs.36 total Rs. 51/- was deducted and on 9/03/2012 again rent was deducted. I asked to operator to please give me the line of your superior authority, but there is response.

on 2nd april 2012, I again contacted then your operator register my complain and told me our Chief Executive will
contact on 4th april At 9.30 a.m.regarding your complaint.but about 10.30 a.m.there is no response.

Sir, When my sim was in pocket from 10th Feb2012 to 28th March2012, how your company was activated ring tone in my number and decuted my balances. This is not the first time I think this is 4th time when I am complaining. You can see on your computer how many time you have refunded the mony for such type of happnings

I therefore request you to kindly refund my full amount of ring tone charges and oblidge me.

For you kind information I have 10 sims of Airtel in my family and each sim recharges Rs.300/- to 400/- per month, if such types of happnings will continue I will compail to stop all the sim in future.

Please look into the matter and consider my request by refunding my deducted amont.

Thanking You,

Bashir Ahmad Ansari
Kymore, Distt Katni (M.P)

k_rajeev

from Delhi, Delhi

Dear Sir,

My data card no-[protected] the plan is 450. Speed of data card is very slow & showing as incoming data as 0.23 & out going data 0.34 not coming near offered speed, for 1 year informed to call center & done some changes in data card setting but in vain. This i doing for 1 year & using the Internet not fulfilling my usage. Monthly am paying 505/- without full use, even not able to download my mail. Please look into this since ISP is cheating the customer by lowest Internet speed & getting their monthly rents..what they said is 3G & now am getting is 2G. Same will work for 2 or 3 days of customer care complaints & this i experians for 1 year...

I had spend 1000/- for dangle so please help me to refund the amount that i will go other ISP or need good constant speed(little can differ but needs to work with this)

Thanking You,
Rajeev K, Chennai(TN)