[Resolved] Airtel — insufficient balance to make call | |||
I would like to raise the same complaint for my Airtel prepaid phone number bearing [protected]. Inspite of having sufficient balance I am unable to make calls and I am also getting an automated reply as ‘U HAVE INSUFFICIENT BALANCE TO MAKE A CALL and gets disconnected. I have faced a lot of problems because of it, unable to make important calls at most urgent times. I tried contacting airtel helpline and even that gets disconnected, because of insufficient balance. It requires a minimum balance of 50paise. I called up customer care services so many times but nobody is taking the responsibility and no one ready to take up this issue seriously. Sometimes i was put on hold for some 15 min or more than that saying they are transferring this call to somebody else and they never come back. Sometimes they themselves cut off the call.Sometimes they say its a problem with your handset and on other occasions they say that they will rectify the problem within 2 days,but there was nothing done. I am highly disappointed with the way you guys are responding.I am facing a lot of problems because of this. Please make sure that this doesn’t happen again. Awaiting your kind reply. Thanks, Anirudh Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
I am facing the same issue. Until recently, I was not receiving any incoming calls as Airtel would sound out an automated voice message telling people that my line is busy. When I would try to call someone, I would hear the same message saying the recipient's number is busy. In both cases, the lines would usually be free to make calls and I had to redirect to a Whatsapp call.
For the past couple of weeks, I've been getting an automatic voice message saying I don't have minimum balance to make a call although I have more than sufficient balance in my account and I have an unlimited outgoing call subscription. This is getting extremely frustrating. No help from Airtel's side. I see no option but to port my sim to a different service provider.
For the past couple of weeks, I've been getting an automatic voice message saying I don't have minimum balance to make a call although I have more than sufficient balance in my account and I have an unlimited outgoing call subscription. This is getting extremely frustrating. No help from Airtel's side. I see no option but to port my sim to a different service provider.
I am facing the same problem. Such issues must be reported to TRAI.
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IS THERE ANY WAY TO GO FOR LEGAL ACTION NEED SUGGESTION