Airtel Complaints & Reviews

Dear Sir,

I am currently using Airtel Prepaid (Mobile#:[protected] and [protected]). For the past two days we have been unable to use any of the services (no incoming or outgoing).

Airtel has not mentioned anything about this downtime. There has been no update on when the issue is going to be resolved or any status update. Being one of the biggest providers there should have been a public notice issued. This displays very poor ownership on Airtel's part. We have just been waiting for the services to be up.

Within my family we have a total of 7numbers and all o[censored]s just waiting for our services to be restored. Our frustration is just building up and we are seriously considering porting out.

please dont send any messages. my time waste. dont disturb with your services. please

Hello ji
this is Manisha Yadav from Rewari, some body who's mobile no is [protected].

he is using some dirty language, n sending me some dirty dirty messange, when i say him to stop this, he say that if i complaint for this he raped me or kidnapped me i am so afraid so plz help me n get rid me of this mobile no plz plz some body help me for this.

Thanx for this

I am using airtel mobile number i.e. [protected].
I have been charged approx 1705 Rs from Jan 2011 to Dec 2011.
I have not paid bill of october 2011 of Rs 870 because of this issue is not getting resolved at Airtel for long time.I started getting their calls immediately for the same for which i responded my concern.
I told them that if you prove that these sms's have been done by me,I will pay the bill.
These SMS's are to Russia and on one or two mobile numbers.
Pl look into so that I will also come to know if anything is happening on my mobile.

Dear sir,
i am forgot my airtel mpin or password though i can recharge the customer cell phone but the service retailer of airtel can't give my mpin so i am request to you please solve this problem and please give me my m pin through airtel company service retailer name is vikash his mob no. is [protected]
thankyou ashutosh mall
yashoda nagar kanpur

Hi,

I raised a Service request with Airtel - 8791366 with a resolution date of 22 Dec 2011 17:54:02.

The issue was a bill was generated after the plan was changed without my consultantation.

The bill has been generated with a huge amount

I raised the complaint and have not even received a call till now with reference to the issue.

Not sure what service is provided with them

Thanks,
Biinoey

I am using Airtel Prepaid services for more than 3 years. I visited the Airtel Customer care center in Thillai nagar 11 th cross,Trichy, Tamilnadu to register my compliant about the billing and also get more information . Almost all of the customer care executive is either busy with their social networking in their mobile or busy talking to each other. Some not interested in answer the question.

The executive i met behaved very rudely and not answer the queries asked by me. then i register my complaint in the landlines phone kept in the desk.

I felt so embarrassing that nobody intend to listen to customer's compliant. There is no complaint register book to show our dissatisfaction. All these young boys and girls are busy in their social networking or chatting to each other.

Mobile no [protected].
Trichy
Tamilnadu.

To,
The Marketing Head
Bharti Airtel Ltd.
[Sub. Erroneous Charges for Game Download - Rs.50] - [protected]

I received a message from 'AD-54321' i.e Bharti Airtel Service message stating ' Thanks for Downloading POTC4 from Airtel. You have been charged Rs.50. on 23rd Dec 2011
I immediately called Customer Care to intimate thee same But They were unable to help as their database is 24 hours behind Time.
I called thee Customer Care again on 24the Dec Night and they agreed that I was charged for a Game (which I never downloaded).
They agreed that It might be a mistake and Lodged a compliant withe Service Request No. 41241756 and I was told my Query will be addressed before 27the Dec 15:30 (attached is thee snap shot of Service Request)
I never received a call from airtel nor a message that Rs.50 that has been erroneously charged has been credited back to my account.
And Today (27/12/2011) I am unable to call Customer Care.

However, thee Service Request Status in my Account shows that thee Query has been resolved.

airtel landline not working

I had given a request to shift my airtel broadband line in August 2011 and I had a credit balance of Rs.2000 at this time. TIt is now december and my line is still not shifted. When I call today, Airtel tells me that I have a balance due of over Rs.3000/-. All along, th eline was not shifted and hence the internet was not used. No one bothered to even chenck the status and I had been following it up with Airtel for over two months. I come to know today that Airtel has been charging me all this while and now demanding me to pay the overdue amount. I want to take this company to court andclaim damages. What do I do? Please advise. My land line number is[protected].

Thanks

I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost four and half years.
I didn't have many problems with their service till this Christmas.
I used to do online recharge of Rs 200. through ICICI personal banking and the last recharge I did on 19th Dec 11 gave a talk time of Rs 179.32.
On Sunday, 25th Dec11, when I did the recharge of Rs 200 from a dealer in Pazhayangadi in Kannur district of Kerala, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is [protected]. I argued with the dealer and he says he did the right recharge even though I am on roaming.
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.
After an hour I called the Customer service AGAIN and talked to another agent. He told he will transfer the call and I waited for more than a minute, nothing happened. When I inquired again the call got disconnected ABRUPTLY!!. What a PATHETIC customer service!!!
I came to Bangalore today(27th Dec 11 ) and did an online recharge of Rs 200 through ICICI online, I did get the recharge of 179.20,BUT after one and half hours. Now I am waiting for another Rs 50 recharge which I did after sometime.
Two things they did WRONG.
1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Ganesan

So fed up with Airtel Infrastructure problems in Mumbai. Airtel has the worst and pathetic network in Mumbai. Regular Call Drops, Network congestion, No Range etc etc. Today since morning am not able to make any calls or send any messages. This is leading to increase in the bill amount as well as incurring of business loss.
Funny part is not even able to call the customer care and when you email or lodge complaints online, the system replies back that your query will get resolved in within 48 hours. Have they gone crazy! Wait for 48 hours to wait for my phone to get back on line. Is this the type of customer speedy redressal are they going for!
In a fix now!

ID NO.[protected]
I recharged by Rs. 1448.00 on 26/12/2011 at about 17.30 Hrs.under the scheme of " Pay for 6 months & get one month free" from your registered dealer at Chadni Chawk area. My hand set no. is[protected]. But it is unfortunate to say that till now my service is showing 'Please Recharge' and after that, service is going off. It is also needed to mention that till now I have not received any phone massage from your end, which I used to get.

hi...
mera no band kar diya hai because not submited my documents.ab maine jab sabhi document airtel office(near awadh hospital kanpur road alambagh lucknow) submit kar diya hai to bhi number activate nahi kar rahe hai. 7 days ho gaye roj kal- 2 kehte hai.
it is heartly requested to you please do something against airtel india.
thank you

I got message on 21st Dec.from 50000 regarding torrot card with diducting Rs 3 per day. let me inform you that I never request this service.On the contrary I had already registered for do not disturb service. At present I am in Nigeria and unable to dial the given no.I request you to stop this service and refund money or I WILL STOP AIRTEL service and will change the service provider.I would like to inform you that I had stopped TATA DOCOMO service for the same reason.

Thanks
RAJESH RANADIVE
E- [protected]@yahoo.co.in

I am Kalidoss Palanisamy from Chennai. On 8/12/ 2011 one of your representative named Mr.JAFFER ( CELL: [protected]) came to my home for new airtel broadband connection.

I made a cash payment of Rs.1000.

Till date I have not received the details of any connection to my home or my money back. My Customer Enrollment Form number is CH 1252296. and my complaint number is 8883714.

I have not received any proper response from you people. I would like to get my money back and reasons for the delay. You people are behaving very worst I never expected such a poor

customer service. I am going to lodge a case in consumer court for the mental pressure you have given to retrieve my money back. Your representative Mr.Jaffer is not even picking my calls.

I gave my Driving License to him when came to made a connection. He has not returned my license yet. I am going to file a complaint and I need a proper and adequate compensation for the

mental torture you people have given me in the last one month.

I have been a subscriber of airtel broadband for three years and I have been suffering from link failure issues since past 2 years and in-spite of repeated complaint they are unable to solve the issue and now this has become completely unbearable and I am feeling cheated as a consumer. As they are leveraging their position as the market leader in this segment. I hope the necessary action will be taken against Airtel.

I have Airtel 3G dongle with Rs750/- plan to download 5GB.

On 17th Dec I noticed that internet speed is only 20kbps. When I called technical support they mentioned that I have exceeded the limit and hence I am getting 2g speed and it's not mentioned and shared with me earlier.

After I made the full payment on 23rd (based on billing cycle) still speed is same. I called technical support again and the technical support person mentioned that they will have someone call me within 48Hrs. however, none called me. After 48hrs, I called technical support again to enquire the status and I got to know that this issue will be address only by 30th Dec. I requested to speak to floor supervisor and technical person mentioned that he will say the same sentence nothing different. So why the hell he called as supervisor if he can't provide any further assistance what support person is providing?

I spoke to Mr. Suresh (Floor Supervisor) and I explained the issue. Mr. Suresh mentioned that backend team doesn't work over the weekends hence, I have to wait. He also shared some big commitments that I will receive call before 5PM on 26th Dec and when I forced for 12 he agreed. I told him that I am sure none from airtel will call and none called.

I called on 26th Dec 2011 about 6PM and spoke to escalation engineer. Based on the engineer the issue is a common issue and other customers are also facing the same issue for last 2 weeks. Hence they are upgrading the 3g services and that which will be over by 27th Dec evening and till that time it will be in 2g service. When I asked, why there were no SMS or email he kept quite. Based on my request he transferred my call to another floor supervisor and he mentioned that my billing cycle and activation dates don't match. My billing cycle is 19th of every month and activation date is 8th of Nov. Hence, I will have to manage with this speed till 8th Jan and then I will get the 3g speed. When I asked him about the network upgrade he mentioned it's already finished. So escalation engineer was just a title or he really knows and understands the facts!!!!! Supervisor mentioned that he can request backend team to change so that billing cycle and activation date can be matched to avoid this issue. However, that can't be done soon. This process can only be taken in morning as backend team will be only available on 27th Dec morning not evening. On top of that, he was asking me, if I am interested to upgrade my plan. I am not sure, how didn't feel ashamed of asking this question!

I am not sure, how AIRTEL Call this nonsense thing as support where escalation engineers are not aware about the upgrade plan of 3g services or simply he was lying, engineers can say that floor supervisor will repeated what he said and most importantly the backend team only works 9 to 6 on weekdays no matter how important that issue might be. I think this should be called as a joke then a support.

AIRTEL = Worst Experience ever you can imaging
AIRTEL = Cheat customers on everything possible
AIRTEL = Pathetic Service
AIRTEL = Pathetic Service
AIRTEL = Ridicules Support

Resp Sir,
I'm vivek and I'd like you to know that we had been having this airtel broadband connection for a couple of years and then we had changed the connection(shifted to another plan) as we shifted to a new place. And there was this Airtel guy who had come to our house for changing the connection and using the same old modem we had been given the new connection on that same modem. And we were told by that guy to send some code onto some number to terminate the old connection as we were five o[censored]s,someone amongst us had sent the message which i'm not sure about, but we did'nt get the confirmation message. And thereafter following months we started recieving messages stating that your outstanding amount is Rs 3400 and so on..., and summing them together on 23/12/11 we recieved an e-mail saying due to the nonpayment of dues for past four months your outstanding amount is Rs10488 and We must now tell you that we expect payment to be made on or before 26/12/2011. If payment is not received immediately we will pass the matter to our solicitors with instructions to commence legal proceedings. This will be done without further warning to you. So we spoke to the manager on this matter and he responded by saying though there has been no data usage and that the previous connection has not been in use you guys have to pay the amount since its in the norms of the company that the connection not terminated keeps the billing going on.(so had we been given proper instructions on moving to new plan through a proper procedure and guidance this blunder wouldn't have happened).So due to their negligence and miscommunication we had to pay a heavy amount of RS 10488.So I want you to do something about this injustice done to us and help us fight against it and if proved correct get our money back.
we need a proper adjudicator to handle our grievances.

My airtel broadband connection got disconnected and the Customer Service told that it is because the customer asked for it. I explained that I'm the customer and did not request it, they denied. I asked to speak with the manager and was re-directed to Ms.Saraswathi and explained the issue. She said that someone by the customer's name called and requested for the disconnection. When I questioned her about the security measures for such requests, she said that a confirm call would be made to the customer before the disconnection process and that such a call was made to[protected] on my hubsand's mobile number. The only call that from Airtel that we received on that day was a call confirming the Billing name change that we had requested earlier. When I explained this, she said that she will audit that call and let me know the details. She called later and said that the request for disconnection was placed after the back-end support team had called my husband on that day and that they did not have any audit for that call. She was not willing to accept the mistake that they had made and instead said that she will escalate the issue. The broadband connection is being used in my office and because of this issue, we were not able to work for more than 3 hours and we also had to call Airtel customer care many times during this. Our work got affected because of this and we ended up apologizing to our client for the delay in the work. Finally Airtel activated the connection, but still it was not working. Ms.Saraswathi asked us to check after sometime and call back customer care if it doesn't work. My husband asked them to call us back and follow up with the issue, since it is difficult to call the customer care each time and explain the issue every time, but she simply refused and when we persisted, she simply disconnected the call. If a manager behaves in such a way, to whom should one escalate the issue. We are still waiting for a call from the department to which she had escalated the issue. Such bad service and customer care support unreasonable. We have already started looking for another broadband service provider, but the stress caused by Airtel in unforgettable.

Please look into this issue and help us.