[Resolved]  Airtel — Airtel Customer Care has deactivated my paper bills without any written information

Address:

Bangalore, Karnataka

I have two Airtel Postpaid numbers from Karnataka Circle. Few days back I had received a call from Airtel Customer Care stating if my paper bills are deactivated in liu of e-bills, I will be given a discount of Rs 50/- monthly for each of my number, I asked them clearly for a written communication stating so; only then I will agree to it as I do not believe voice calls.

To my surprise, today 24th Jan 2012 I am getting two SMSes stating:

"Paper bill for your airtel mobile has been stopped effective 24th-Jan-12. Starting bill date 03-Feb-12 you will your bill via email on my email-id. To get paper bill, SMS STOP EBILL to 121. Please add [protected]@airtel.in to your email address book to avoid mail going to spam/junk."

When I called Customer Care at 121, I have been informed that my paper bills are deactivated, neither any discount given nor any update was available. This has been done without my concern.

Airtel's Customer Care has become a GREAT FRAUD and is playing with customer services without their concern.

I need you to take actions on the concerned team strictly and my previous paper bills should be resumed without any extra charges. If Airtel fails to resolve this issue, this will be published to most of the generic websites and the issue will be presented to consumer forum and all the available public media so that all the Airtel's customers should be aware of it.

Regards,
Yogesh