[Resolved]  Airtel — Being consistently Harassed By Bharti Airtel Limited

Address:

Bangalore, Karnataka

Being consistently Harassed By Bharti Airtel Limited
[protected][protected][protected]

Airtel fixedline/broadband connection ([protected])
[protected][protected][protected]

1st June, 2013: Received a call from Airtel with respect to my reference number 33486766 dated

31st May, 2013. I requested them to put my fixedline/broadband connection in safe custody for

one month. I informed the kind lady (who called to resolve my issue) that my dad was very

serious and that I was going to my home town to help him. She asked the duration I wanted to

put the connection in safe custody... I requested for one month and told that I would call if

any further extension needed. She promised that she would do the needful.

I returned from home town on July 5th, 2013 and found that the connections were working... I

was charged for the safe custody period. I received the bill... requested to cancel my

connection on 12th July, request number 35505176.

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15-July-2013, Reference Number:[protected] received the confirmation from airtel that the

cancellation of fixedline services would be completed within 7 days. They barred my Phone line

and Internet connection on 21st July, 2013... They forced me to pay the pending amount of Rs.

926.48 (Transaction ID[protected] on Jul 24, 2013. They called, apologized and told that

whatever I had paid was already extra and they would refund me Rs 500/-. But, ironically, they

continued to bill me month after month and kept calling me for bill payment. Now, they have

started sending people at my residence for collecting money. I have lost my peace of mind.
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Some of the reference numbers:

29-May-2013
33386192

31-May-2013
33486766

05-July-2013
35182458

12-July-2013
35505176

15-July-2013
35610524

17-July-2013
35718862

17-July-2013
35718944

21-July-2013
35930482

22-July-2013
35947612

24-July-2013
36044730

25-July-2013
36132136

01-Oct-2013
39280790

04-Oct-2013
39417972

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Airtel harassed and cheated me earlier too. I am repenting my decision to choose airtel and

get harassed for the second time. I am being harassed persistently... What should I do this

time?


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November 2012 - January 2013 - Airtel harassed and cheated me earlier too
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I bought a 3g datacard (postpaid connection [protected]) from Airtel in my office campus. I

used to stay at Vignan Nagar, Bangalore-560075. They promised a speed o[censored]pto 7.2 mbps in my

area.

Once I got 3g connection, I found that Airtel did not have 3g signals in my area which they

promised before giving the postpaid connection. IT NEVER WORKED AND I REMEMBER IT WELL THAT I

COULD NEVER EVER FINISH ANY OF MY TASK USING THAT DATA CARD... it used to connect and

disconnect... speed fluctuated from 0 kbps to 50 kbps consistently... Most of the time the

speed was 0.xx kbps. I kept calling 121... they kept assuring good service... their engineer

visited my place twice and collected the data and the zigzag graph... and agreed that they

don't have service in my area. All the usage were for testing the connectivity by me or their

Engineer OR irritating advertisement running in their dialer OR my failed attempt to complete

some important work only wasting my time, spoiling my mood and wasting my day.

When I called Airtel customer care, they said that in 3 months they would have 3g in my area.

I requested for safe custody of the connection, they said they didn't have any such option.

They insisted I should keep paying monthly rental for 3 months after which they will restore 3g

in my area. I requested to disconnect, they didn't listen for many days after which they

disconnected and started asking for payment. They gave me nothing but frustration and started

asking to pay for what they gave.

I kept on receiving calls from airtel every week by a new person and I kept repeating my

painful story to them that how I became a victim by airtel. Then, one fine morning, I received

an email from airtel - threatening me of legal action if I didn't pay a sum of Rs. 1234.08 by

17th Jan, 2013. One number was mentioned for clarification, I called on it... the kind lady

listened to me for half-an-hour and finally asked "so when are you making the payments?" I

requested for some higher authority number, she didn't share and told she would call after 30

min but never called.

I was forced to make the payments of Rs 1250... I didn't have enough time to go to the consumer

court...

Just found about the online service and hence writing to you...





Consequences:

Rs. 799.00 data card cost + unnecessary payment charged 1250.00 = 3G connection number [protected]

Unnecessary payment taken Rs 926.48 = fixedline/broadband number [protected]

I have lost my health, become depressed and planning to commit suicide due to the harassment.


Relief Needed:

(1) Rs. 1 Lakh from Airtel for wasting my year... and
(2) Airtel to take care of my family if I commit suicide because of this issue. [My father died last month... bit early because of airtel, I have my mother, wife and daughter as dependents.]