[Resolved] Airtel Bharati — Disconnection of Prepaid Mobile No. without any reason | |||
HAD PURCHASED AN AIRTEL PREPAID PHONE CONNECTION WITH NO. [protected] IN JULY 2010. I GOT THE CONNECTION ACTIVATED AND VERIFICATION WAS DONE BY AIRTEL THROUGH PHONE. THE CONNECTION WAS WORKING FINE AND IN SEPTEMBER 2010, I WAS NOT USING THIS NO. FOR AROUND 20 DAYS WITH CREDIT BALANCE OF RS.200 (APPROX) STILL IN THE NO., THEY PERMANENTLY DISCONNECTED THE PHONE CONNECTION. WHEN I CHECKED OUT WITH THE CUSTOMER CARE, THE CALL WAS DROPPED EVERY NOW AND THEN, WHEN I MANAGED TO SPEAK TO A CUSTOMER SERVICE ASSISTANT , I GOT THE REPLY THAT THE NO. HAS BEEN RECYCLED AND WHEN I ASKED THE REASON THEY PUT ME ON HOLD AND THEN THEY DISCONNECT THE CALL. THIS HAPPENED QUITE FEW TIMES. TODAY I SPOKE WITH ANOTHER AGENT AND SHE ELEVATED THE CALL TO HER SUERVISOR WHO TOLD ME THE SAME STORY AND TOLD ME SHE IS HELPLESS AND THE NUMBER HAS BEEN RECYCLED AND IT IS NOT POSSIBLE TO GIVE ME THE NO OR THE MONEY IN THAT NO BACK. PLEASE ADVICE ME WHAT TO DO... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
Dear Sir, I am a Customer of Airtel agra in u.p mobile number [protected] life time prepaid my balace is cuting without any reason. so, I complaint customer care but no any response.I want to help me for action to airtel or going to consumer court?I hope for your help.
Thanking you,
Regards
deepak kumar
Thanking you,
Regards
deepak kumar
AIRTEL (PREPAID) — disconnected without any reason
my airtel number [protected] is dicconnected on last week of dec 2009. i have recharged my number with life time valadity in ist week of dec 2009. afterward dec29 my sim shows a message Sim Card Registration failed.......as i've recharged it witd life time valadity it is not working.....
customer care and corporate offices are not helping as they said go there,,go there...m fed up calling services...
please start my number as soon as possible....
my alternate number is [protected]...
thanx
Airtel Prepaid Connection — Disconnect with any reason
Sir/ madami have an airtel number [protected]. I am using this number form more than 6-7 years. Recently i got the problem with my sim and then i made contact with airtel dealer office at 112a, Sharti Nagar, Model Town Ludhaina, The issued me new sim after submit the copy of my passport copy. Very next month that at 28 feb 2009. i came to know that i sim is not working agian. Then i approach to the customer care the said submit your proof to the near airtel dealer office. Next day was sunday and monday the day of HOLI for this reason all the relevant places are closed. When next working day i came to know that my number is suspened. I need the number very urgent i fill this number in my Visa Verifaction file and also have so many contact with people. i also running my profession with this number. Please do the need full as soon as possible.
Regards
Balwinder kaur
MIG-50, urban estate, Dugir Road, Phase I, Ludhana Punjab
AirTel — disconnection with any reason
disconnection without any reasonI have got landline connection sometime back with airtel ; faced a hell of problems with this guys in the past while setup the connection . after I wrote the story here someone called from airtel and fixed the issue . even after I use to face problem every time since the phone number given to me was used by someone else in the past . when ever am calling airtel I have to pick up big fight with them to explain this issue else they will say this not your number .
Now the master stock from airtel happened ; one fine morning my internet stopped working . after running piller to post got know the connection was taken off . and the cust care accepted that it was mistake from airtel end . I have made all my payment on time and next bill due is Oct 3rd no reason the connection was taken out
And someone called himself as manager when called 198 told me that he will correct it soon. After that I got a call from airtel asking for documents because I have request for reactivation of my internet . I never asked to cut connection or looking for re activation . my question is very simple if this not my mistake why do need again go to aitel office to submit the documents . why airtel is not ready to correct his mistake rather pushing it back to customer
And the person closed my compliant and put a note customer is not willing to submit documents
I want to take an legal action with airtel since this is going beyond the limits ; need your help
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Airtel Prepaid — disconnect without any reason
Dear Sir, I am a Customer of Airtel Punjab mobile number [protected] life time prepaid Last month on 28 dec 2009 my number disconnect without any reason.I complaint customer care but no any response.I had submitted my ID again and go for several times to mansa Aitrel service Krichana Telecom but no response.I want to help me for action to airtel or going to consumer court?I hope for your help.Thanking you,
Regards
Gurpreet Singh