Airtel Bharti Limited — INTERNET CHARGES FORCED

Address:Mumbai Suburban, Maharashtra

Myself vikas sharma & my mobile no. is [protected] against which I had activated the GPRS services of 99 unlimited plan on dated- 12 May 2013
Please be informed that today on 22 May 2013 I got the sms that please pay Rs.- 2269.00 to continue mobile internet services.
After getting the sms I immediately called to 121 & came to know the plan was activated on my mobile is not Rs. 99 unlimited it is only 2 GB against Rs.- 99,
I was shocked to hear that it was not unlimited wherein was clearly told by airtel team at the time on activation that it is unlimited plan & there would not be any cost after usage of any GB,

The same I had confirmed 2 or 3 times but was told sir do not worry you will be charged only Rs.- 99 since it is the Reliance CUG corporate plan.

Now I would like to know how did I receive the Sms to pay the Rs.- 2269.00 & why should I pay this amount.

Why Rs.- 99 2GB plan is activated instead of Rs.- 99 unlimited after confirming so many times to me???

Why airtel cheating with me, Why his person has activated another plan instead of CUG plan,

They always says that we record the call of customer, they must check the recording on dated 12 May 2013 when this plan was activated & remove the charges immediately as I m not going to pay any of charges of internet to airtel where I was not at all in fault, the same was their person mistake.
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Airtel — Cheated Rs. 99

Sir,

My prepaid Airtel no. is [protected]. I have been using this no. for the past 2 years. Today (13 Jan 2011) at 1652hrs I recieved the meassage:

”Thanks for downloading G_Force from Airtel. You have been charged Rs 99. Join GamesClub at http://gclub.in”

I contacted customer care at both 121 & 198 (four times)and reported that I had never downloaded any game or anything and that I have been cheated. They said that they could not do anything and transferred it to thier senior. But (very funny) the called would get dropped within the next 30 seconds, without solving my querry.
What should I do to get back my Rs.99. ?

Justice awaited.

J.E. Mathew
[protected]
13 Jan 2011
Namaste Mr. Bhorey,

This is to inform you that your concern listed on 22 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Bhorey,

Further to our discussion dated 22 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Namaste Mr. Bhorey,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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