[Resolved]  Airtel — Bill charges

Address:

Gautam Buddha Nagar, Uttar Pradesh

Hello Sir/Madam,

I wanted to report a issue in Airtel billing and the harrasment they are doing for this due amount.

My Number was : [protected]

I was travelling in Italy and their my bag was stolen (along with my mobile in it)..then that thief made some calls on international roaming for couple of days which made the due amount to approx Rs 40000. I also have a police report filed in Italy along with my collegue.

My concern is: Credit limit for my mobile connection was Rs 5900 but still Airtel didn't barred my connection and continue to make the bill of Rs 40000. They should have barred my connection as soon as my credit limit was reached. I am ready to pay them the amount of Rs 5900 which was my credit limit and not beyond that. They only barred this connection when I didn't paid the bill and was asking about the justification why they didn't barred my connection when credit limit was reached. So far they didn't gave me explaination of why phone was not barred after reaching the credit limit of Rs 5900.

Can you please help me in settling this account as I want my records to be clean in India though I have moved and settled in Europe now. They should waive off the amount charged above my credit limit


Thanks & Regards,
Mayank SHarma