[Resolved]  Airtel — bill for mobile number [protected]

Address:

Maharashtra

Strict action to be taken on Bharti Airtel for wrong updation of my name on my number and delay in changing the same despite several reminders leading to financial loss ; inability of airtel to tell me of my billing cycle as my bill was generated just after 4 days of my port in of number , I have used more internet in the beginning as I thought that I have a month to compensate the high use in the first few days.
I got a welcome cvall on 12/10/2012 after my bill was generated to inform me of my billing cycle. I called the customer care several times and was assured my amount of bill towards excess usage would be reversed. I even received a call from airtel. They said that would reverse an amount of Rs 290 as I have paid Rs 400 towards my bill for Rs 690.81.
I strongly objected to it as I said that it was your mistake of not informing me of my billing cycle so there was extra usage as compared to the pro rata discount that they have applied for my bill from 06/10/2012 to 10/10/2012.
The next dispute with airtel is wrong information or mis information about the data usage of 3G. A customer can get data update from airtel only by two means 1. By sending sms 3G Use to 121 ot by calling 121 and speaking to a person and getting an update on the usage ,
I did both on 10/11/2012 and got an update that my 3G data used till 10/11/2012 till 8.21 am was 7256.51 MB .
I have added the usage of 10/11/2012 on the sms that I received and my total data usage was less than 8 GB .
Even a person from the appellate team of airtel Mr Randhir validated the same from his phone number [protected]. He spoke to me for more than 2 hours , I was on roaming still spoke to him as I wanted the issue to be resolved. He was not able to validate the usage claimed by Airtel even after adding the usage from midnight of 09/11/2012 as he said that the SMS that I received was showing my data usage till midnight of 09/11/2012. HE asked me to visit the Airtel Relationship Centre and validate the SMS that I was reffering to.
I validated the sms at the Vidharbha Telecom outlet of Aitrel at Akola on 29/11/2012.
Still they did not reverted on my concern.

Today when I spoke to Sujatha from the appellate team she said that the usage is of 24 hours back.
They are just trying to prove their point by hook or by crook, every new person I speak to has a different explanation.


So no one from airtel is till date able to tell me how my usage that I received from Airtel on 10/11/2012 and the data of 10/11/2012 will add upto the usage that they have charged me for.

I never expected this kind of shady practice and incompetent staff employed by airtel.
They provide woring information / update to its consumers and charge them heavily for excess use.
I feel their practice to not reflect the correct usage in the month and come out with a big unjustified bill at the end of the month and claim its correct and rightly charged .
But my concern is how will a customer come to know about his usage basis which he can plan his usage for the remaining month accordingly.