[Resolved]  Airtel — bill plan & Security money

Hi,
1.I called to Airtel Toll Free No. [protected] and ask for new postpaid plans and on the same day I recieved call from airtel angent ANJALI and she told me a plan and ask 250 rupees as security money per number and also told that it is refundable,the details and name of plan are:
SUPER SAVER 199 CUG PLAN
600 LOCAL/STD MINS.
300 LOCAL/STD SMS.
FREE CUG WITH IN GROUP.
2.I agree with anjali and she sent their executive Prakash to my address and take 1250 rupees from me.
3.on one my number a different plan is activated by the anjali and then she says it was activated by airtel team not by me so you need to talk with 121.
4.when i call to Anjali she is not answer my call and when spoke with airtel customer care executive they are also not co-operated with me,they only says mails us but on mail i didn't find any satisfactory answer from them.
5.they cheated me and airtel still not take any serious action against Anjali.
6.CCE also not going to change my plan even I called so many times

thanks & Regards
Arvind Parashar
[protected]

Hi,

My security money of rupees 250./- is still not showing in my bill even our executive call me and give me assurity for the same.

Thanks & Regards,
Arvind Parashar

Namaste Mr. Parashar,

This is to inform you that your concern listed on 25 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Parashar,

Further to our discussion dated 25 May 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Parashar,

We would like to inform you that your concern listed 25 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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