Airtel — Bill sent for a connection no longer in use

Address:

Faridabad, Haryana

I was using broadband connection under number : [protected] till 25th of September (bill cleared for that billing cycle). I changed this connection to other number: [protected]. This was done because the representative who sold me the previous connection came to me and mentioned that you can upgrade your connection to 4 Mbps by having a new connection. Representative name: Hitesh Sethi, contact number: [protected], email address: [protected]@gmail.com

He mentioned that he will get the old connection closed so that I don't have to pay for the old connection. I agreed and paid him money and gave him papers required for new connection. I got the new connection in my home and got the old disconnected from the field engineers on same day. After this I confirmed with HItesh that old connection has been closed (There was no way I could test it myself as the wires were already replaced). He even conferenced a call to some lady who confirmed that this has been done in back end. I was convinced and closed this matter with the representative (Hitesh). I even got calls twice from the Airtel retention team about the closure and I told them that I am closing this connection just to get a new connection. Matter closed.

Now, my connection has been barged and the reason customer care gave me for this is that I have not paid amount for my old connection from 27th September to 17th October, 2012.

Now my concern is why shall I pay for a connection that I am no longer using? If there was any mistake that was on Airtel's side, because I cleared my bills before getting a new connection and confirmed that my connection was discontinued.

The pending amount is Rs. 584, for which I even got a bill. After receiving this bill, i called customer care and cleared the issue. I spoke to Manjit (female) for this, interaction number: [protected]. She said that I can ignore the bill which is what I did.

The issue started on 17th NOv and after that I have spoken to Customer care about 20 times and mailed them multiple times. Here are some of the references:

karuna and ghuffar:[protected]
[protected] bhim
[protected] Manjit
[protected] Ruby

by email: 24893210
24840414

I even went ahead and registered a case with consumer forum: 48551/4/2012

Airtel is so bad that they marked this complaint as resolved and I still have my internet disabled and they are not doing anything about it.

Shame on Airtel.

I am trying to register this complaint everywhere just to see if something happens.

Pulkit
+91 [protected]