[Resolved]  Airtel — Billing discrepancy

Airtel — Airtel's irresponsible service

I , called to airtel customer care to cancel my mobile phone's voice chat and miss Shabeena help to cancel it , but she also cut my hallo tune without my permission.she told me that call me back after check the details but i did not get the call . i called again to customer care to solve the problem , but the officers mr Syam, miss Karthika and superior officer mr Ranjith, are giving wrong information that I cancelled the tune by message and not call me back to give details . I really fed off about these things bcoz i all ready paid 1 year subscription charge for hallo tune , and i have no need to cancel that .

Airtel — Airtel original bills not sent for 3 consecutive months

Hi Guys,

I am raising a complaint in this forum after making a lot of efforts to with the Airtel support team and my issue not being resolved still. I am an airtel post paid customer for around 3 years now. I use my mobile original bill for IT exceptions. Only original bill will be accepted by my company and I am using a post paid connection only for the original bills. Things have been going fine till April and there were no issues. From May, I did not get any bills so far. I have contacted airtel support a lot of times and I still do not get original bills. Even after explaining them clearly that I need the original bills or the ones attested by Airtel, they keep sending me the print out of the bill which is of no use to me as it will not be accepted by my finance team for IT exceptions. Even when I tried going to the nearby show room to see if they can attest the bill, they say its not possible for them and they are not authorized to do it.

Here are the complaints numbers which I have raised so far.

32387777
32496603
[protected]
[protected]
[protected]
[protected]
33014402
[protected]

I keep getting answers like "We would like to inform you that as mentioned in the previous mail on 30/06/2010 original bill can be sent only for the first time and as per the process only duplicate bill can be sent the second time hence for the same request has been taken and forwarded to concerned department." this. But when I haven't even received the original bill and when I am in need of it, they should send it to me right.

I also get replies like "We would like to inform you that as per the process original bill can be sent only first time and it has already been delivered to your neighbour Mr. Pandian on 10/06/2010, hence second time it is no possible to send the original bill.However you can recieve the duplicate bill and we would request you to confirm on the same if you are willing to get the duplicate sim." this. When there is no neighbour called Pandian near my house and also why it should be delivered to neighbour, when there is someone at my house all the time.

I am seriously very tired of speaking with Airtel support who do not even understand the problem and not able to give any solution to the problem so far. If the bills cannot be sent, please let me know here, so I can go to any other service provider, who has a better support.

Regards,
Pravin

Airtel - Bharti Airtel Limited — Billing Discrepancies & Barring of Outgoing Calls

Sir

I had 4 airtel landline connections under account no. 10757803. Airtel on its own, without any consent or request from my side transferred all my connections from earlier account no. 10757803 to new account no. 15484036 in the month of June' 2010. That I was enjoying group pulsing facility in all my connections when in old account but when the account was changed by Airtel on its own, the billing discrepencies started and group pulsing facilities deactivated causing inflated billing. Ever since then I am regularly calling Airtel for resolution but of new use. When fed up with your regular faliure to settle the matter I opted for permanent disconnection of all my connections hence written e-mail to them on 24.11.2010. I received a call from Airtel Cancellation & Retension Department on 30.11.2010 and talked to Mr. Siddharth in the matter and after detailed conversation with him he confirmed a waiver of Rs. 1175- in account to settle the previous billing discrepencies. That till now that waiver as committed by Mr. Siddharth has not been given to me by the Airtel and lying as outstanding amount in the account. I am still regularly following-up with Airtel to settle the matter. That every now and then Airtel deactivate/barr my outgoing calls due to the said outstanding amount. I am facing lot of business loss due non-working of telephone connections and also it is a mental agony to call Airtel helpline for the resolution in the matter. Everytime I call Airtel helpline, a new customer care person is on the line and I have to make them understand the case history from scratch/begining and conversation last for 30-40 minutes but with no solution. Finally, again my outgoing call are barred by Airtel and I have no where to go and my business is suffering due to negligence at the Airtel's end.

Can anyone help me to settle the issue.

Best Regards

K. K. Manchanda
The Punjab Steel Works
B-38, Mayapuri Industrial Area
Phase-1, New Delhi - 110 064

Hi,

I was having Airtel Broadband connection[protected] at Gurgaon. I have requested for disconnection when I was transferring to Delhi. Then I have received call from Airtel's retention team and they committed following to me:
- We will transfer your connection within 3 working days in Delhi without any transfer charges
- We are offering you a plan which is 649 rental (retention plan) with unlimited 512 kbps speed without any FUP. This will have 100 Rs free calls to any number.
- After all this, I agreed for transfer, but my connection was not shifted even within one month despite several followups. and meanwhile they also committed additional free calls worth Rs 150 for first 3
months and 20% discount on rental for first 6 months.

When My first bill arrived of new number[protected], my billing has been done as per 899 rental plan which should not be the case. I have requested for correcting this discrepancy and mentioned that I will not pay the bill till it is corrected.
Even after 2 months of this mail and several calls, I am still struggling to get this corrected and moreover, Airtel has barred my outgoing and broadband services on 19-Feb. I am totally frustrated on Airtel's irresponsible attitude and wanted to cancel my connection. They have not yet provided any resolution to my problem nor they had cancelled my connection. I have faced so much mental harrasment due to multiple calls from Airtel's people even without knowing my case. This has created bad image in my office as well.

Please assist me for final resolution of my problem.

Thanks & Regards,
Gaurav Kumar Goyal
Mobile: [protected]
New Airtel Number:[protected]
Old Airtel Number:[protected]

I am working in PSU and have taken corporate CUG postpaid plan of Airtel. This is to bring billing discrepancy of my postpaid mobile no [protected] of January month 2012. My credit limit was only 1000 Rs. but actual bill came of Rs. 3820. Why did not my services restrict to 1000 Rs.? I got message on 27.1.2012 to deposit 700 Rs. otherwise services will be barred as my unbilled amount reached about 900 Rs. I ignored and did not deposit, as I wanted to keep my bill within my credit limit. Same message received on 30.1.2012 that unbilled amount reached 2219 Rs. I enquired from customer care and they told that discounts will be taken care in final bill but not answered why credit limit was crossed. On 30th Jan night my services were barred. Again on enquiry, customer care asked to deposit the amount and services will be restarted and final bill on 6th Feb 2012 will take care of billing discrepancy. I did not deposit amount because I wanted to keep my bill within my credit limit and paying capacity. Final bill came on 6th Feb 2012 of more than 3800 Rs., even when my services were barred on 30th Jan with message of 2219 Rs. o[censored]nbilled amount. I again raised voice to customer care and they told that the issue is beyond their power and higher authorities can only solve the issue. I raised voice to nodal officer (Delhi, NCR) but they did not resolve the issue and marked my complaint status closed without any action in service request status. Then I raised my complaint to Appellate authority and they offered me discount of 1000 Rs. I am not ready to pay any amount beyond my credit limit. My simple submission is, if Airtel failed to track of my unbilled amount with respect to my credit limit, what is my fault, I never asked to increase my credit limit or allow me to use services beyond my credit limit, then why should I pay for excess billing.

I have been a loyal postpaid customer for more than an year. Always paid on time at times before time. I was completely satisfied but this incident has left me with no option other then to change my service provider.

I use a Data package of Rs. 149 which gives me 2GB free data usage. I also have a credit limit of Rs. 1600. And I got a bill of Rs. 2844??

Firstly, why is credit limit there for ??? No warning that I had exceeded it, customer care say that they don't have a system to notify, then why have Credit limit.

Secondly, My total calls, sms & plan charges is Rs. 450 and i have been charged for 2300 for 200 MB extra data usage. Without any warning of what is your data usage, they don't have a system to know how much data has been used.... awesome. When you call for approx. bill I get a figure of Rs. 5000 but when bill comes its Rs. 450 but this time Rs. 2844. How do someone get an idea of how much they have used????

This is simply put as.... cheating.... there is no system to monitor your usage.

I was so happy at a time I wanted to upgrade to 3G but know I think I change my service provider.
I have sent many mails to [protected]@in.airtel.com, they only reply asking for information.... with no resolution.

Giants like Airtel should understand that they are now not doing something different.... you have good competition and something that would make you stand out is your service and transparency... You are not good at both...... You soon loose your customer base.

Hi Arpit,

If you want i can provide all the mail conversations that i have with airtel and the messages that i got.

Let me know whether i can provide it or not.

Regards,
Kondala

Namaste (chkondalarao),

This is to inform you that your concern listed 10 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hi Rakesh,

I have already shared and sent all the details with [protected]@in.airtel.com and sent several remainders for the same.i did not get any resolution.
you can contact me on [protected].And i have shared the same number with your team and colleagues several times.Iam not sure why you people not able too.And i got several calls from you team regarding the same in last month.

Regards,
Kondala
[protected]

On Oct 4th the got the below response from your team.


[protected] Forwarded message[protected]
From: <[protected]@in.airtel.com>
Date: Thu, Oct 4, 2012 at 1:08 PM
Subject: Regarding your airtel connection [protected]
To: chunduri kondalarao <[protected]@gmail.com>



Namaste,



This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.





Regards,

Rakesh Kumar

airtel presence (airtel Customer Service Team)

bharti airtel limited

[protected]@in.airtel.com

Hi Team,

Final remainder...

I did not get any response for my issue.Inspite of that i got a mail from airtel about the lok adalat.
If iam not going to get any response, I will be going to raise a complaint against airtel.
Conatct me on [protected] for any clarifications.

Regards,
KOndala