[Resolved] Airtel - Blackberry — Airtel cannot activate BB services on postpaid. | |||
Dear Sir / Madam, This is to bring to your attention that my Blackberry service (299 plan) has been non-functional since the night of the 11th August 2010, on my Airtel connection ([protected]). A ticket was raised to this effect (Complaint #[protected] on the 13th of August 2010 and a resolution date of 17th August was conveyed. In an effort to reset the services, the support centre decided to deactivate and re-activate my services but did not succeed, and since then my service has been in the <B> "Pending for Activation"</B> status. Numerous emails to bb.[protected]@airtel.in and repeated calls to the Support services (7070) as well as the Nodal Officer south region have not been able to resolve the problem. I have been told that the support staff has escalated the issue and has also spoken / written to the back-end technical team about it, although there has been no positive response from them. Various deadlines committed to me by your support staff have not been met and the service still remains inactive as of 09th September 2010 As of today morning, I was informed by the Nodal officer south that Airtel is not able to solve my problem and are facing similar issues with a number of other customers. This challenges the faith in Airtel's technical capabilities, Support services and longevity for all of those users who are suffering. I have always appreciated Airtel's service quality until this time and would hate to have to change my service provider, but you are leaving your customers with little choice. Kind regards, Ajay Phone Number: +[protected] Blackberry Plan: 299 ajaytikare(at)hotmail(dot)com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
Airtel-Blackberry — BB Service
I had purchased a Black Berry in 2007 & then in 2009.I had given it as its display was lost in March 2010. It had been 1.5 Months since I had given mobile for Change. They gave me a handset after 1 month but it was not functional so i returned them back.
Every time I give BB for some problem i don't receive it before 1 month. This is really ridiculous. For now it had been 1.5 months. I have to travel abroad. My lot of work is hindering because of this.
Please trust me it is really harassing.
Ankit Agrawal
Indore India
42%
Complaints
54505
Pending
0
Resolved
21959
View all 54505 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel-Blackberry — Sending sucking bills
Please note whenever u go in for a Blackberry package of RS.499/- from airtel, Airtel sucks you throughly. I quote the sentence from the letter i had received: "the Blackberry goes to the server every 15 minutes to check for any data in the email, this process is called 'Polling'. Further, Rs.0.50 paise is charged for 1KB." In short whether there is message or not, you are paying Rs.4/- per hour and Rs.96/- per day or Rs. 2, 880/- per month as GPRS charges. This info is never revealed to the customer.I received a fat bill and arguing out with the Nodal officer thru lots of correspondence. If anyone interested to help me i shall be very happy.
Moreover, such polling charges i discovered is not charged by Competitor Vodafone. Which company will you opt for? Be careful and get all details.
with best,
Vatsal