[Resolved]  Airtel Broadband — Airtel uses fake email ids for legal threat

Address:

Andhra Pradesh

Reg. The DISCONNECTION OF AIRTEL BROADBAND AUG 2012
ACCOUNT NUMBER : 12400772
I have been a Airtel broadband Customer since 2006 which is almost 7 years .You can please check my records I have been one of the first airtel broadband customers in the Kundan bagh locality .
Infact it was because of my interventions with other neighbours that airtel , had got the broadband cable line dug up in the Kundan Bagh locality.There was Huge problem while taking up the broadband connection , but finally airtel broadband was there in the area.

But , Recently , my job location has shifted to Mumbai & USA , in the month of June,2012 . After 30th June I was not staying in my place. I asked for the disconnection of the Broadband services of airtel fixed line on[protected] & also on[protected] .But my emails were forwarded to care.[protected]@airtel.in . Hence, they could not reach you and I was also not contacted for the same .

Then I again emailed you on[protected] regarding the disconnection of broadband services but was trying to keep the landline active . But since , I was entirely not staying in the premises I asked for entire disconnection after speaking to the customer care executive (reference number:[protected]. I requested for entire disconnection of Airtel fixed line services.

But , my fixed line services were still active , I was stationed out of town , I gave repeated calls
on[protected],[protected] and also[protected] . But still then the fixed line services were active . I was told that they would seven working days to cancel the fixed line services .

Finally , on[protected], the customer care and also airtel representative told me that the services were disconnected , I also wrote an email the same day stating that the disconnection should be done immediately since I am not staying in the town. I got a confirmation regarding the disconnection on 8th September .I was also told that I’ll not be billed after[protected] reference# 21058652.

But I am extremely shocked when I received , a bill for the month of September stating Rs 390 which is three times the amount , which was outstanding . and that too in the month of September . when I got repeated calls from the current house owner saying that the amount is due , I immediately called the customer care which also confirmed that the amount of Rs[protected] which on a pro data basis went ahead and has now become Rs 390.

And this amount was because airtel has taken seven days for the disconnection[protected] to[protected] and the state that , Rs 259 is charged for the rentel , please let me know that ,
1.) why is that airtel staff never contacted me in the month of September regarding this issue of pending payment?
2) Why airtel staff never gava email regarding it ? and why is that I am being charged for the services which I didn’t use?
3) why is that I am being told about all this now after the bill is generated?
4) if airtel would have informed me regarding the pending amount why will I not pay that on time?
5) why is that airtel never tells its customer about the issues from their end?
6) airtel should take their standard operating procedure and immediately inform the user who has disconnected the line for the outstanding amount ?

I got repeated calls at my office stating that the amount is due the outstanding amount staing that I need to repay . I called up the customer care and they gave me the intervention number[protected] for the billed amount to be decreased to Rs 90 . But That complaint is still said to be open.

I also contacted the the customer care again and asked for , this mistake and requested them to entirely cancel the bill since I was staying in Mumbai . complaint number 23469226.
Still then the complaint number is still unattended and open. I finally asked my former neighbor and my colleague to pay Rs 90 to the Begumpet white house airtel center. But They told him that they cannot accept the amount and one has to pay at the airtel Headoffice .

Please note that this happened on 16th October

I still contacted the customer care to intervene and they gave me another complaint number 23469226 , requesting for the billed amount to be Rs 90.

Because of all these problem, I am requesting you to please resolve the issue at the earliest . Because of all these problem I again contacted the airtel customer care service to cancel the outstanding amount of Rs390. As airtel was not accepting the amount, at the collection centre.Hence I was given the complaint number 23342632 for the waiver of outstanding amount .

On October 19th 2012 , I received called from Airtel Executive Miss Mohsina regarding the resolution of the the disconnection problem , she confirmed that airtel has given me a waiver of Rs. 390 for the outstanding amount and gave me the resolution number[protected] .

I also spoke after this to the airtel customer care and also confirmed the waiver which I had received for the airtel outstanding amount and the current balance was zero .

On 19th December 2012 I am getting a email from airtel saying that I will have to pay the outstanding amount of Rs 390 , and if it is not paid they will issue a legal notice .

I would like to remind that , I’ll be taking airtel internet connection & airtel tv , when I get back to Hyderabad , in april/may 2013 after my current project is finished.

With reference to your email dated[protected] , I have not been contacted b on[protected], I was never given a email or any other response.

When I am trying to send the email to Neetu.[protected]@in.airtel.com I am getting a failure delivery , this email of Miss/Mrs Neetu Singh is written in the email I received.

I just want to know , is this airtel really contacting me or this is just some spam email. Because the concerned email is not present on the domino directory and I am getting failure delivery message.

This is issue is already resolved , I do not know why is that airtel contacting me and when I reply back I am getting a failure delivery message .

This is issue is already resolved , I do not know why is that airtel contacting me and when I reply back I am getting a failure delivery message .

I want to know regarding my security deposit when will airtel give me the security deposit , which they had taken at the time of instalation .
Rs 1500 was paid at the time of installation , of which Rs 500 was the security deposit .

Also , i will be taking the airtel broadband connection next year when i am in Hyderabad , as i am working in Mumbai office , hence it is not required for me to take a fixed broadband connection .

if airtel is issuing legal notice , and backtracking on their statements and giving false email ids and phone number to contact , will this increase customer satisfaction or decrease customer satisfaction , i have been airtel customer for seven years so far .

I have faith in airtel , why is airtel backtracking , on their own statement. I still do beleive in airtel , Kindly resolve the matter and give me a written reply .

I do have plans to take airtel cable tv and airtel broadband but airtel is engaging in such practices will do more harm its own reputation .


Kindly please resolve this issue and respect the cutomer , let me know about the security deposit .

May I also , when
Kindly please resolve this issue .
With regards
AHMED


--- On Wed, 19/12/12, LegalAp.[protected]@in.airtel.com <LegalAp.[protected]@in.airtel.com> wrote:


From: LegalAp.[protected]@in.airtel.com <LegalAp.[protected]@in.airtel.com>
Subject: Outstanding Reminder Letter
To: [protected]@yahoo.com
Date: Wednesday, 19 December, 2012, 11:28 AM

Dear Sir/Madam,

Ref: Regarding outstanding amount on your Fixed Line Number. [protected]

This is further to the previous communications sent by us to you on
05.09.2012
08.10.2012 and 07.11.2012 requesting you to clear the
outstanding amount of Rs. 390.81 on your Airtel Fixed Line number
[protected] bearing Account number 12400772

This amount has been accumulated over a period of 5 months
in spite of aforesaid communications, you have not paid the outstanding
amount, till date.

Therefore, once again we request you to kindly make the payment of this
amount by 24.12.2012
failing which we shall be constrained to initiate appropriate legal action.

Please call Mr.Neha-[protected] or Neetu - [protected]
to pay the balance due. We will be glad to assist you in this regard.

Note: For further communication/clarification, mark a mail to
Neetu.[protected]@in.airtel.com with your contact details.




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