[Resolved] Airtel Broadband And Fixed Line Connection — Connection deactivated for no fault of mine

9810477904

from Mumbai, Maharashtra

Address:

Gurgaon, Haryana

My wife, Mrs. Sunita Saini had Airtel fixed line and Broadband connection No.[protected]. On 30th Dec., 09, we had requested Airtel Cust. Care to disconnect this service due to unfair bills (over charging). On recent several occasions we have got the bills adjusted also. Till 26/2/22, the connection was not deactivated. Phone calls continued coming that why do you want disconnection and we will give you different and lucrative plan to you. But we did not show interest. After our first request for disconnection, we had hardly used the service for 7/8 days. Then we took out the wires/cable, removed modem etc. and did not used the service. The Airtel men continued sending bills. We were told telephonically on 26/2/11 by one Mr. Devender, Udyog Vihar, Gurgaon that you have to pay Rs.1800/-. We were shocked. After some arguments and bargaining, ultimately we agreed to pay Rs.800/- and we were assured that the plan will be changed to Rs.449/- p.m. and the same connection will be restored to us. Some Airtel man was sent to our house the same day on 26/2/11. I paid Rs.800/- and handed over a written request for change of Plan i.e. Rs.449/- p.m. Necessary wiring and reinstallation for the connection was done on 3/3/2011.

Since then, three times our connection has been deactivated for the reasons best known to the Airtel. Before this we have made a number of complaints about it. Latest deactivation of the service was done on 13/3/11 for no reason. We have made several requests for releasing the service. They say you have requested for deactivation. But they are telling lies. There is some technical fault in their system and we have been made to suffer unnecessarily. The Airtrel has accepted on phone that there is no fault o[censored]s and the mistake is of Airtel. We are being told that the reactivation will take 7 days. But for no fault o[censored]s why 7 days. On 16/3/11 we received a SMS also stating that by 23/3/2011 the services will be reactivated. Before that it is not possible. It is maximum harassment to an innocent customer. I want justice and immediate restoration of my Broadband and LL service. Pl. also ask the Airtel not to repeat such mistakes. I will be obliged if the action taken is intimated to me.

Narender Kumar Saini (Mob. No.[protected])
H/o Mrs. Sunita Saini (Mob. No.[protected])
1215/3/, Rajiv Nagar, Mata Road,
Gurgaon - 122001

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Nihar Oza

from Mumbai, Maharashtra

Airtel — AIRTEL SERVICE DEACTIVATION FOR NO FAULT OF MINE

Sir,
I was a subsrcirber of Loop mobile and ported to Airtel network on May 7, 2011. On the same day i.e. May 7, 2011 I got my 3G connectivity activated with Rs 200 monthly rental plan of Airtel. My number is [protected]. Now start my problem.

On May 16, 2011 I received an sms from their system stating that my total usage upto May 15, 2011 is Rs1622/- and I need to pay up to enjoy the continued services. I paid up through their online system on May 16, 2011 and paid Rs 2,000 against my debit of Rs 1622. From same night my services got deativated. I followed up with their help desk
on May 17, 18 and i was told they have not yet received the credit for the online payment which i have made. I received an sms on May 18, 2011 night that they have received the Rs 2,000.

On May 19th i called up their customer care to reactivate my number. An to my SHOCK They tell me my unbilled amount is Rs 23,692. for which i spoke to the senior supervisor on customer care, Nodal office and Tribunal office. giving them facts that I cannot use data or voice in 1 day worth Rs 23,000 since my usage till may 15, was Rs1622 and on May 16, nigh my services were deactivated. But they were not able to help me and said till the bill for the same is generated they cannot help me with this.I even wrote to their CEO Mr. Sanjay Kapoor about it. The next day I got a call from their corporate office and some lady called Gauri called me. I explained my problem to her she got my line activated and side the issue will be discussed later and there was still no resolution to the unbilled amount problem in their system.

Yesterday their system again sent me an sms if i dont pay up in 6 hours my services will be deactivated. And today as I write to you I dont even have incoming activated on my number.

Sir this is nothing but a system problem at Airtels end for which they are making me suffer.

My questions to Airtel
1. If on May 15, 2011 I have usage of Rs1622 and I ahve already paide Rs 2,000 against that and my services are deavtivated on May 16, 2011 night how can i use Rs 23,692 worth of services from a mobile ?
2. According to them I have a credit limit of Rs 5,000/- why was i neve intimated about me crossing the limt and how did they allow my phone that kind o[censored]sage.
3. I have an Iphone4 and it records the data downloaded and sent and taht most of which i have downloaded by WIFI at my place it dosent show that i can use that much value of services from Airtel.

No one at Airtels end is able to resolve my problem they are all asking for time for last 15days and I am a getting harassed for no fault of mine.

Kindly advice me how can I take up this issue forward? My alternate number is [protected].

Thanks

Yours Truly
Nihar Oza

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Nihar Oza

from Mumbai, Maharashtra

Dear Mr. Ranga: The concern has not yet been addressed. Except a bill of the same amount from your company. The bill does not give any calculation of the said amount nither does it answer any of the questions raised. And you claim of giving us satisfactory service. This is the most unprofessional way in which a company of your size and stature is behaving. Nihar Oza

manappuram finance Limited

from Mohali, Punjab

Fix line and broadband — change name of the company

We have requested since 04th may 2012 and thereafter sent many mails with a request to Change/Ammend company name from manappuram General finance ltd to MANAPPURAM FINANCE LIMITED but it is strange that all the time 121 promise to correct the name but never corrected.On 22/06/2012 against reference No.17301178 advised that request has been resolved.which never corrected till date, Again registered under reference no. 19489818 dated 30/07/12 which is still pending.

You are requested to am mend company,s name AS MANAPPURAM FINANCE LIMITED

MOST URGENT