Airtel Broadband And Landline — Broadband not working

Address:

Bangalore, Karnataka

It is sad that I have had to write this but right now I am prepared to write to Mr. Sunil Mittal too...

My woes started 7 days after my airtel landline/broadband connection was installed. I must admit that those 7 days were good and the broadband speeds also were excellent.

Ever since then its been 25days, 3 complaints, one technical visit, my bvroad band connection and my land line outgoing just refuses to work. I am without broadband for the last 25days and not sure how long more…I would have lost serious work hours as we are expected to respond to work queries after work as well. It was unfortunate to have to deal with this level of indifference of the Airtel Broadband system.

The call center first take about 5full minutes to get connected, then to find my info it takes another 5, overall its 10 minutes of holding listening to the painful music and then the line gets disconnected.

The situation is not only dissatisfying but has resulted in an irreparable damage. As a customer and a shareholder in the company the transaction has left us dissatisfied and angry.

SO angry that I had to shout at the poor CSO on the phone. Still after numerous escalations and complaints I have no resolution.

I am really sad that I have wasted hours just trying to get my broadband connection up.

All this after my first bill amount has got credited to them. Not I am light by my first broadband fee, with no connection working all this for just a broadband.

I really feel my earlier broadband Reliance was far more responsive and I curse myself for this silly change.


Although I am writing this - I am sure there will be no reply from Airtel to this complaint…

very very unhappy, Airtel Broadband Landline customer

Vaibhav Dalal