[Resolved]  Airtel Broadband And Landline — Fraudulent billing goes on

WE SUBSCRIBED TO THE COMBO OFFER.TWO MONTHS AGO. WE RECEIVED NORMAL BILLS (RS 635) .WE DID NOT RECEIVE BILL FOR ONE MONTH.WERE SHOCKED TO FIND TO BE BILLED WITH RS 3500 /-.WE STOPED PAYMENT AND ASKED TO BE GIVEN CALL DETAILS.THE OPERATOR SWEETLY SENT ME THE CALL DEATILS WHICH I LATER FOUND OUT TO BE OF SOMEBODY ELSES NUMBER.AIRTEL STAFF DECLINED FURTHER REQUESTS FOR THE DETAILED BILLS AND THREATHENED (ESPECIALLY NAMELY RITU WHO WAS ABUSIVE AND SPOKE LIKE A GANGSTER WOMEN DON).I AM AMAZED AT THE LEVEL AIR TEL HAS STOOPED TO INTIMIDATE CLIENTS ALLOWING ITS FEMALE STAFF TO CALL ITS CLIENTS NAMES.SHE EVEN WENT ON TO CALL ALL THE PEOPLE ON THE CALL LIST TO MISINFORM/ABUSE PEOPLE ABOUT US.WE AS RESPECTABLE CITIZEN WOULD LIKE TO CLEAR OUR BILL BUT WE SHOULD BE PROVIDED CLARITY ABOUT THE BILLS.I WOULD FURTHER LIKE TO ASK PEOPLE TO COME OUT WITH SIMILER FACED PROBLEMS AND REPORT THIS ANARCHY TO CONSUMER COURT AS WE HAVE ALREADY PLANNED

REGARDS RENUKA PATHANIA

Airtel Broadband — Fraudulent Airtel Billing

I had an AIRTEL BROADBAND Connection in Delhi with A/C No. 14726048 for two months until 22nd May 2009 when I decided to apply for disconnection since the place where i was shifting to didn't have Airtel connectivity.

After promising that my request would be quicky processed and after answering their tiring queries more than 8 times I am still getting bills inspite of leaving the rented premises on 28th May itself!! and clearing the due payments.

Forget about returing my security deposit these useless Airtel guys haven't still disconnected the broadband service. I appeal to all people who are victim's of Airtel fraud to come together ( I stay in Delhi) and we should either approach TRAI or the High Court directly to teach this fraudulent compnay a lesson.

I know innumerable people like me are being harassed by the foul mouthed Airtel execs so I appeal to all instead of pleading with Airtel at these forums, which is of no use, we should unite and immediately launch a dharna in front of India Gate to let people know of the fraudelent practices of Airtel.

CONTACT ME AT [protected]@gmail.com

Airtel — Fraud communications and false billing

Hi,

I am using the airtel services from 5 years, now a days I am facing various problems with airtel regarding the bill payments, false billing, no updates of

my account in the database no proper mchek service. Inspite of all the its not easy thing to change the number. If I would have get other company service

with the same number I would have definetly change to it.

In October 2009 I have changed from prepaid to postpaid for that they charged me 500rs said it is a deposit,
from Oct to Jan 2010 I have not recevied any itemised bill but they started sending the messages for the bill payments, but as a good customer I have paid

what they said without any bill proof. On 9Jan2010 I again changed from postpaid to CUG 199(HSBC) account, they said the bill date is 10jan so the bill has

not generated so I need to pay excess amount for conversion and the excess amount will be adjusted in next billing cycle so they charged me 1400rs+300

deposit.

From January 2010 I am getting the bills regularly to mail ID, but the excess which I amount is not adjusted to the bill and in Feb month bill they charged

60rs for one SMS with some number, god only knows which SMS is so much costly I never send SMS to any advertisements even though I got charged. I brought

the same to their notice they said its in the bill we cant do any thing.

Till now I called several time the customer care and also visited outlets, they are saying that the information is not there in our database so we cant

refund the amount which I paid in excess and also they said that the amount 500 is charged for prepaid to postpaid conversion so that amount also they cant

give 500 back.

I am very fed up with all these, I am hoping these issues will be resolved after this mail. If the same continues I am looking to take this issue to the

consumer court with all the proof which I have.

From,
Narasimha Chary

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint.
Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Vinay Chugh
Airtel Customer Service Team

Hello,

I have had an airtel connection for the last 8 years. I have availed additional services during this time, one of the services was the 'mobile office' internet access on mobile service which costs me rs 599/month. today however when i checked the airtel site i came to know that the service now costs only Rs 98 per month and when i called the service center they mentioned that this has been around for atleast 3 months or more. my complaint is that inspite of airtel dropping the price for the service they continued to charge me the old rate and their explanation is that ' they are advertisements on tv for the same' and that they didnt communicate a crucial matter like this to me as im listed for the 'do not disturb service'.

I would like to take this matter up, please let me know what can be done.

Ph no [protected]
Email id - [protected]@gmail.com

Cheat! Imposter! Just fed up from the billing system. Shameless people without any ethics.

My number is +91 [protected]. Everyday I find some haunted amount is being computed to my bill.

How long! The days are numbered. I am just going to cancel all the four numbers of this cheat service.

Don't try to request me to sustain your nasty services after that.

I have given a plenty number of chance to rectify

AirTel — Fraudulent Billing

Hi,

Land Line Number:[protected]

I am pretty frustrated with the consumer care of Airtel and that is the sole reason that I am writing here. I opted for 1299/- (2MBPS) plan of Airtel Broadband in July 2010 and since then I have been dealing with problems. First they gave me a 899/- plan and sent me huge bills. The mistake was corrected after many calls to their consumer care and I had to go through a lot of tension. Then they started billing me on some DSL charges for which I never opted. First they asked me to submit whatever I felt right and told me that balance will be adjusted. It was around Rs 200/- per month and currently stands at 1000/-. Last month (ie November) I received a hard copy form Airtel saying that the then balance of 800/- will be adjusted in next bill and I was asked to pay rest of the amount.
I did the same hoping that I will receive an adjustment of 800/- in my account. In the same period my services were barred for 11 days (in month of Dec.) as I had not submittted the bill. I had clearly communicated in my mails to [protected]@airtel.in that my bill is wrong and I cannot pay that. My complaints were registered for which I have proofs.

Now, when I receive bill for month of Dec I find that neither those 800/- have been adjusted nor I have received any adjustment for the period for which my services are barred. It was mistake on their side in billing which prevented me in submitting the bill. On top of that Airtel is still billing me on DSL charges for which they have already provided me a hard copy for the waiver. Currently the extra fraudulent amount in my bill stands at arouund 1600/- (including 800/- DSL + this month's 200/- DSL and charges for 11 days for which services were barred due to their mistake). I have spent hours on phone call with their customer care but in vain. None of the managers are available and each time I have to explain all the details.

I am very unhappy with the services and my life and work is getting affected. I request you to help me with this.

Regards
Anubhav Gupta

This attitude of Airtel is common. They just sell the product and don't worry about customer care. I had also faced same issue where they just stop your internet connection even though billing is wrong from their side.
In my case, after many complaints I just refused to pay the bill and switched to another connection!
They can't do anything against it since fault was their's and I had proof in written.
Since you also have a written proof of their fault, they cannot do anything to you. So i suggest you give it one more try and if they are willing to make corrections then it is okay otherwise just do not pay the bill and switch to a new provider.