[Resolved] Airtel Broadband — Airtel Fraud - Cheating in Migration Plan 1299 | |||
Hi All, This is regarding Airtel provided false information about migration plan and cheated me. My Airtel # 080 - 40962739. On 18th of Sep I have got a call from airtel broadband in asking for the existing plan change from unlimited 799 plan to 1299 plan. Where he clearly mentioned I will get 2.0 mbps unlimted through out the month and there is no limit of 20 GB and if I download more than 100 GB also the speed will not reduce to 256 Kbps it will still remain 2.0 mbps connection through out the month. HE told me this plan value is 2499 and they are giving it in offer price of 1299 only for longterm customers like me. But when I called customer care, They are saying my speed will come down to 256 Kbps after 20 GB of download. This is annoying and real cheating and fraud under the daylight. Some one please look into my issue and fix the problem. Name : Arun Shiby Address : Plot#5, 2nd Floor 2nd cross, kishore Bhavan, Thaverekere,Bangalore 560029 Email ID : getraj.[protected]@gmail.com Please let me know if you require any more info Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Airtel Broadband — Migration of plan
Dear sir i want to migration of my broad band plan to super saver plan 180 rupees rantal without internet .My account no. 13665601 and land line no is[protected]. Pls make it urgent.Thanking you
Pradeep Kumar
Mob.no. [protected]
Airtel Broadband — Migration to new plan
Most of the times I deal with Airtel Customer Service, I have faced issues. The most recent issue is related to our efforts to upgrade our Broadband plan from Rs. 799 to Rs. 1099. Below is a recap of events:1) I called Airtel Broadband customer service on July 30 to upgrade our broadband connection from Rs 799 to Rs 1099 plan based on our usage pattern of the last couple of months.
2) My service request number was 1531868. I was told that the upgrade would happen as of Aug 12 as it was the start of new billing cycle for my account.
3) I called on Aug 14 to find out if my plan was changed to the one I requested. I was told I was still on my old plan (the upgrade did not happen due to "technical issues"). Of course, nobody bothered to call me back to keep me posted. I had a long chat with the rep. I told her that I will go to Consumer Court I was charged in August based on 799 plan. She said she will ask the concerned department to "look into" the matter.
4) I called again on Aug 31 (Wednesday) as I did not hear back from Aug 14 discussions! I insisted I should talk to a manager. While I was on hold to talk to the manager, my connection was dropped. I again called and asked for a manager, I was connected to Moses, the floor manager. He listened to my complaint. He said, he needs some time to talk to the concerned department. He promised someone would get back to me by Friday (Sep 2) evening.
5) As of Sep 6, nobody came back to me. Another billing cycle is coming to end (Sep 11). It is not fair to ask the customer to pay for Airtel's mistakes of not migrating to the requested plan, even after multiple calls.
I do hope Airtel will focus on customer service and customer retention, instead of just looking to add new customers and leaving them high and dry later.
Is someone from Airtel listening?
Prakash
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Airtel Broadband — migration of broadband
dear sir,i, A.VASUDEVAN currently have a airtel broadband unlimited package.i shifted to a new apartment and have been given a new number .
my old number is[protected]
my new number is[protected]
my account number is 12887196
it is in the name of A.VASUDEVAN
i please request you to migrate from unlimited package to limited package.
thanking you,
vasudevan