Airtel Broadband — Broadband Connection Error not being resolved from more than 10 days and Airtel says they are the best broadband service providers

Address:

Bangalore, Karnataka

I lodged a complained on 5th of April, that my Airtel broadband connection is not working as there is no internet connectivity from ISP. As we have more office work to do at home and it’s stuck due to no internet connectivity since last 8 days and no resolution has been done till now.

I don't know which type of resolution they are doing, that is taking more than a week?

By that time we are following up to Airtel customer care center and each time they picks up the phone and says “Sir issue will be resolved by end of the day”. I am getting the same response from the past 8 days. But it’s not resolved yet. I am unhappy with the service being provided to me from Airtel.
Please look into the issue, otherwise cancel this connection.

Connection Details:
Account Number – [protected]
Phone No. [protected]




[protected] Forwarded message[protected]
From: <nodal.[protected]@in.airtel.com>
Date: Fri, Apr 13, 2012 at 9:20 AM
Subject: Re: UNHAPPY WITH SERVICE FROM AIRTEL
[|BAL|Qrc[protected]|]
To: sjain.[protected]@gmail.com


Dear Mr. Jain,

Ref: Email dated 12/04/2012, you have expressed your concern regarding
broadband connection not working for your airtel account number: [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

Please accept our sincere apologies for the inconvenience you might have
faced due to the under mentioned episode. We value the relationship built
with you and trust that one odd, unfortunate incident will not come in the
way of this association. We would like to reiterate that we share your
anguish and have taken adequate action to ensure the non-occurrence of the
same in future.

We would like to inform that your concern has already been registered with
reference number 13962576 and it would be processed by 13/04/2012, 04:00 PM.

Our team is already working on this and our executive will revert to you
shortly.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it is still unresolved. Kindly note that our email id's
have changed. You may send an email at nodal.[protected]@in.airtel.com or you
may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday. The
Nodal officer will provide a resolution to your complaint in 10 working
days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@in.airtel.com or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you our best of services
Yours sincerely
Bhaskar
Nodal Office
airtel Telemedia Services

Hi ,

Still I am not able to get resolved with the issue.
As I am seeing in the middle of the mail that the issue will be resolved by 13/04/2012, 04:00 PM but still the status is same from past 8 days i.e 06/04/2012.
Also from past 8 days I am calling the customer care regarding the issue all the time I got the same response that your request will be completed and resolved by EOD tomorrow but I don’t know when this tomorrow is going to be come and also I have contacted cancellation department as well to disconnect my broadband connection but in this also they are not able to do anything .
So just want to know that this problem will be resolved by Airtel or not and by what time?
Also I am not going to pay for the period for which I am facing the problem so this also a concern that how I will be taken care regarding this as I had already received a bill for this month including the period for which the issue is currently going on i.e 06/04/2012 to the till date and so on .
So this is a humble request to you people and teams that please help me out in this matter as due to this I am facing many problems and also lagging behind with my office works as well.
Please give me a quick reply with the positive response.



Thanks,
Achin Jain