[Resolved] Airtel Broadband — Download speed is very low! | |
This is one of very much unhappy customers of so called Airtel... I've been trying to download the stuff from net for which i got the broadband fixed at my home... For first 2 months download speed was cool enough according the way promised but, since 16th dec. 06' the speed has lowed down 5 times... from 25 - 28 kbps it's came. Down to 3 - 5 kbps which is like trying to on a cell phone with battery out.. My name is Ankush Mahendra and i ain't got no idea abt how others users are experiencing but i was told they got this issue cos the quake came in taiwan and So the under sea cable got issues so the problems gonna be fixed by 3rd Jan... how come i got this issue 10 days before the quake... Today the techy came home N he says sir the downloading problem doesn't seem to be with the intel site but it seems to be with P2P sites, no problems, so i opened another site that's not P2P but the speed didn't cross 4 kbps... I've been asked to wait for few more days but AIRTEL u know what i can't cos my things run on net and moreover i pay for it it's not free so i believe when you've given an e-mail id i should e-mail what i feel being your unfortunately caught customer. I'll mail again if i don't get a reply from your organization... as I've been told that the techy could not find the solution and he said we'll get the SWITCh checked for jaipur site and will contact again. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 27 Comments | |
Comments
Airtel Broadband — lows downloading speed
the downloading speed being told in my plan was 512kb/sec upto 8 gb and 256kb/sec from thereafter.....but since starting only i hav'nt received the transfer rates above 70 kb/sec...i have been complaining to customer care since past 2 weeks and regularly from past 5 days but no action has been taken yet although during each of my complaint enquiries i have promised that the the problem will be solved within a day..my airtel landline no. is - [protected]
As i have always been a loyal airtel customer in cellular network, satellite tv connection ever since the start, i thought of taking airtel broadband too since it was offering me an attractive plan of 2mbps @Rs.1299.
first 2 months were fine but after that the speed kept falling from 2mbps to 1mbps to 200kbps and now at present 35 kbps !
Last month my homepage was showing that i have crossed my fair usage policy and they were claiming that i have downloaded over 64 GB in a month (at this speed, do you think i am a fool?), it is even practically impossible.!
and now again, 25th january 2011 our new billing cycle started and today is 2nd February 2011 and according to them i have again crossed 20 gb already ! airtel people have gone nuts and so is there system. the executives are as good as illiterate, they dont even know how to answer, all they have to say is"madam, if you go out for dinner, do you realize how much you eat ?? then how can you be so sure of your usage?" are you kidding me ? was that the best answer he could possibly think of ?
that doesnt let me speak and he keeps going on with his for 15mins without once giving a satisfactory answer. is his dad gonna pay for my phone bill?
i am seriously fed up of slow speed, ADSL down and all that crap.
i want my problem to be solved ASAP with an itemized bill.!
mayanka chandolia
airtel phone and billing number: [protected]
first 2 months were fine but after that the speed kept falling from 2mbps to 1mbps to 200kbps and now at present 35 kbps !
Last month my homepage was showing that i have crossed my fair usage policy and they were claiming that i have downloaded over 64 GB in a month (at this speed, do you think i am a fool?), it is even practically impossible.!
and now again, 25th january 2011 our new billing cycle started and today is 2nd February 2011 and according to them i have again crossed 20 gb already ! airtel people have gone nuts and so is there system. the executives are as good as illiterate, they dont even know how to answer, all they have to say is"madam, if you go out for dinner, do you realize how much you eat ?? then how can you be so sure of your usage?" are you kidding me ? was that the best answer he could possibly think of ?
that doesnt let me speak and he keeps going on with his for 15mins without once giving a satisfactory answer. is his dad gonna pay for my phone bill?
i am seriously fed up of slow speed, ADSL down and all that crap.
i want my problem to be solved ASAP with an itemized bill.!
mayanka chandolia
airtel phone and billing number: [protected]
AirTel — net speed is very low.
Dear sir, MadamI am not satisfy your net speed you are comment me you r providing 7.2 mbps speed so i m purchase two 3g usb modem mobile Internet but you r not provide the speed actually you 2kbps 1kbps that is downloading speed. my no. is that for use in the modem two no. [protected], [protected] this no. is basically use in the modems so the purchase time 25/Dec/2011 many time call with your back-and support but not provide the help. so please focus on my problem.
regards
chetan verma.
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dsls — very poor speed
i have dsls conntions my problem is verry poor speed my dsls plane 1099 company clam its good plan or good speed but i am not satisfied for speedplz attand my compliant and solve my problem