[Resolved]  Airtel Broadband — Collected Deposit without checking feasibility ... No response from anyone for Refund

I am Subramanian. I have been using Airtel broadband connection for the past 1 year.
My Broadband land line number[protected].

I recently shifted my room in the same street and i placed request for relocation.
After few days, i got a response that there is no feasibility in that area. Then i placed a request
for Cancellation.

Last week (Feb 13th), one Sales person came to my room and he was enquiring whether i need airtel boradband
connection. He checked for feasibility and he said YES. Please note that for the same address, just one
week back, i got a call that i do not have feasibility for connection.

Then, he collected 500Rs and all the documents which are needed. I even gave Rs.1000 extra which is required
for Bachelors as Security Deposit. With in 2 days, they said connectivity is not there.

My issues,
1. Without checking the correct feasibilty, how can one collect all my documents and Security Deposit : 1000 + Installation Charge - 500.
2. 1 week back, some one from Airtel told, there was no feasibility and last week some one said , there was feasibility and 2 days back, again

3. When asked about refunding of my money (Rs.1500) , no body is giving me proper answer.
4. Time & money Wasted for these people and repeated calls.
5. When i called Airtel Cusomter care, they did not serve me anything. They simply said it is not related to us and asked me to call directly the Sales person. Should Airtel Customer care should be in sync with this info ???

Sales Person who collected documents and money.
-------
Shivani Enterprises
Contact :[protected]/[protected]
Sales Manager - [protected]
Office :[protected]

My Details:
S.Subramanian.
Contact number - 91-[protected]


My present address
------
Begum Jani
H.No[protected]/8,
Opposite to Srivastave Enclave,
Near 8th Police Batallion
Kondapur
Hyderabad-500 084

My previous address where i was using Broadband line[protected]
[protected]

Hno 1-115/A 2nd Floor, Anand Residency
Kothaguda,
Kondapur,
Hyderabad - 500 084

I hope i get an answer from anyone soon.

Thanks for understanding. Feel Free to contact me for any details.