[Resolved] Airtel Broadband — False Commitment | |
AIRTEL BROADBAND HAS CHARGED FOR AN AMOUNT OF RS1000/- FOR A INTERNET CONNECTION INITIALLY COMMITIED TO INSTALL IN 2 DAYS WHICH GOT EXTENDED TO 4 DAYS WHEN THE PAYMENT WAS DONE. ON THE 4TH DAY ON INQUIRY WITH THE CALL CENTRE IT WAS INFORMED THAT THE AREA I AM RESIDING THERE IS NO CONNECTION AVAILABLE AND NO CONNECTION CAN NOT BE PROVIDED. NEXT DAY THE SALES AGENCY (MOON KIRAN) WAS CONTACTED FOR DETAILS THERE WAS NO INFORMATION OR A REVERT FROM THEM THE SAME WAS ESCALATED TO THE CUSTOMER CARE NODAL OFFICER WHO SAID THAT HE CANNOT GET A CONNECTION AS THE CAPACITY FOR THAT AREA IS CROSSED AND YOU WILL HAVE TO WAIT FOR 15-20 DAYS. I MENTIONED TO HIM THAT I AM NOT INTERESTED IN A CONNECTION AS I WOULD NOT LIKE TO WAIT FOR SO LONG PLEASE REFUND MY MONEY. TO WHICH I AM INFORMED THAT IT WILL TAKE ANOTHER 15 DAYS TIME TO PROCESS THE REFUND. SO BASICALLY I AM STUCK EITHER WAYS. I ESCALATED THE SAME TO THE APELLATE OFFICER WHICH INTURN HELPING ME IS DICTATING TERMS AND ARGUING. DETAILS OF CONNECTION: CH1005236, Ms. Brinda & DS PREM from MOON KIRAN (FSO CODE:DS2108014 MOBILE NO.[protected]/[protected]) NODAL OFFICER: SANTOSH, APELLATE OFFICER: ARVIND. AIRTEL COMPLAINT NO.30065982. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
Dear Sir,
I am a customer of Airtel Broadband from 15th Dec 2011 till now. A Airtel sales Executive named Amit Kumar [protected] came to me & he told me some plans so I called him on 29th Nov. I told him my whole usage that I am a heavy user & want speed better than 512kbps & unlimited as I was already having mtnl connection at that time so, the executive told me that we do have a 30gb plan which can be offered but for that I have to wait atleast 3-4 months & he told me the procedure as follows:-
1. Use Airtel Broadband 649 plan with 3gb usage.
2. From second month onwards call Retention team at 121 or 198 & tell them to disconnect airtel broadband & they will change your plan from 649 to 699 with 6gb @2mbps speed & then 256 kbps.
3 From 4th month onwards your FUP will get increased from 6gb to 30gb at Rs 599.
After this he told me when you got a welcome call please don't mention that you will be getting so and so plan after retention as Airtel will cancel your connection at that point of time. Since my connection has already been late due to some fault from your side & I don't want my connection to get cancelled, I didn't tell the whole procedure at the welcome call.
Then my connection started & in every month I talked to the executive & even I have talked to him somewhere around 25th March 2012 & he told me that it will be done by 5th April 2012. But when I called him yesterday he is not picking the call at all & even if he picks the call from some other no. after listening my name he just disconnects the call so today he finally picked the call & when I asked the same he said that it will not be done & again disconnected the call. Even in the 4th month I told him that plan has not changed & he told me that his colleague is there in Retention team & he is saying that there is some pressure from head team so can't change the plan to 30gb this month so kindly tell the customer to wait for another month.
Now, in between I have lost various things:-
1. My 25 years old MTNL landline connection & it's broadband connection.
2. I have to again register for internet connection for which I have to again pay Rs 1500 for registration.
3. I have to again search for that landline connection.
And in all I got nothing.
Now tell me where should I go because now I just want that cheater to be out of Airtel Broadband team & also want full compensation for all that I have lost.
Regards,
Vinay Borad
I am a customer of Airtel Broadband from 15th Dec 2011 till now. A Airtel sales Executive named Amit Kumar [protected] came to me & he told me some plans so I called him on 29th Nov. I told him my whole usage that I am a heavy user & want speed better than 512kbps & unlimited as I was already having mtnl connection at that time so, the executive told me that we do have a 30gb plan which can be offered but for that I have to wait atleast 3-4 months & he told me the procedure as follows:-
1. Use Airtel Broadband 649 plan with 3gb usage.
2. From second month onwards call Retention team at 121 or 198 & tell them to disconnect airtel broadband & they will change your plan from 649 to 699 with 6gb @2mbps speed & then 256 kbps.
3 From 4th month onwards your FUP will get increased from 6gb to 30gb at Rs 599.
After this he told me when you got a welcome call please don't mention that you will be getting so and so plan after retention as Airtel will cancel your connection at that point of time. Since my connection has already been late due to some fault from your side & I don't want my connection to get cancelled, I didn't tell the whole procedure at the welcome call.
Then my connection started & in every month I talked to the executive & even I have talked to him somewhere around 25th March 2012 & he told me that it will be done by 5th April 2012. But when I called him yesterday he is not picking the call at all & even if he picks the call from some other no. after listening my name he just disconnects the call so today he finally picked the call & when I asked the same he said that it will not be done & again disconnected the call. Even in the 4th month I told him that plan has not changed & he told me that his colleague is there in Retention team & he is saying that there is some pressure from head team so can't change the plan to 30gb this month so kindly tell the customer to wait for another month.
Now, in between I have lost various things:-
1. My 25 years old MTNL landline connection & it's broadband connection.
2. I have to again register for internet connection for which I have to again pay Rs 1500 for registration.
3. I have to again search for that landline connection.
And in all I got nothing.
Now tell me where should I go because now I just want that cheater to be out of Airtel Broadband team & also want full compensation for all that I have lost.
Regards,
Vinay Borad
Dear Team,
Account :[protected]
bill no[protected]
bill date:-18 march 13
amount-3767.44
This is a serious complain, one of your collection person (Mr.Proloy Pal) call me at the end of March'13, ask me that I have outstanding amount of Rs-3767/- but I have to pay only 2000/- and rest 1767/- will be waived for this i have to pay him personally 200/-cash.
As per his view he had collected chq amount of 2000/-(bill no[protected]and 200/- cash for himself but till date 1767/- is not yet been waived .
How come a collection person ask for money for waiving ? Is airtel has special drive of taking cash from there client indirectly by the collection man ??? Shame on your part ?????
Why my amount has not been waived till date and Iam repeatedly getting call from your csd desk of paying the rest 1767/- for getting my line started when I have already paid cash amount for waiving the amount as per the collecter Mr Pal's commitment
Account :[protected]
bill no[protected]
bill date:-18 march 13
amount-3767.44
This is a serious complain, one of your collection person (Mr.Proloy Pal) call me at the end of March'13, ask me that I have outstanding amount of Rs-3767/- but I have to pay only 2000/- and rest 1767/- will be waived for this i have to pay him personally 200/-cash.
As per his view he had collected chq amount of 2000/-(bill no[protected]and 200/- cash for himself but till date 1767/- is not yet been waived .
How come a collection person ask for money for waiving ? Is airtel has special drive of taking cash from there client indirectly by the collection man ??? Shame on your part ?????
Why my amount has not been waived till date and Iam repeatedly getting call from your csd desk of paying the rest 1767/- for getting my line started when I have already paid cash amount for waiving the amount as per the collecter Mr Pal's commitment
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On 23rd November, 2010 a person called for broadband connection which i requested earlier for my residence: 783, 14th cross, K R Road, Jayangar 7th Block, Bangalore 560082. He came to my office and taken all the documnetaion and rs 1500. ( Application # TBLR0082754). At the time of application he confirmed that they feasibilty study has been done and they can give the connection within 7 days. On 25th November i got a call from Airtel again for address verification and they told that tehy will do the feasibilty study. I am quite confused why again feasibilty study would be happened? On 25th November whne i enquired about ny application status by calling customer care they said that it is no network coverage area.
I do not understand then why they told that they can give the connection within 7 days on 23 rd November. Mr M S Hariprasad approched me, took all the desired documnet and confirmed that they can give the coonection within 7 days and feasibilty is there in my area on 23rd november. His contact no is [protected]
Thanks & Regards
Subhasish Naha
Contact# [protected]