[Resolved] Airtel Broadband Chennai — Services down for 1 month | |||
I have been a cursed subscriber of Airtel Broadband for the last 1 year. I took this connection in my mother's name Vaasanthi Devi in the year 2010 and the services have been working intermittently. The only thing consistent about this is their billing system. No matter whatever happens, they bill you... irrespective of their landline or broadband works. I work or browse when the line is up and idle most of the times. I have taken a Reliance broadband wireless backup connection and that works seamlessly. The excuses given by the Airtel chaps are weird and blame on the local municipality who dig up the roads. I am not sure why they provide a service if they cant guarantee or have a solid restoration plan is in place. Worst is if I request for a discount on the bill for services not working for nearly a month, I dont get any call backs. Their customer service number is not reachable from any other line except from the landline where the fault is and thats down. I am having issues reaching them to have my connection surrendered. The faulty line is[protected] and my mobile number is [protected]... Regards Vinoth Kumar Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
FAULT#1428336 ( THIS IS STILL OPEN. DONT KNOW WHY AIRTEL IS PASTING REPEATEDLY WRONG MESSAGES ON THIS FORUM)
The request for surrendering the broadband and landline was opened on July 21st and the same is still open. I have been told that I wished to retain the line which is absolutely false. Everytime I call up once in five days to check when the kit would be removed and taken back, I am told that there is some kind of negotiation.
Also my request to be forwarded to the team manager is always discarded as they say the managers are always busy. So frustrating to have Airtel services.
I am going to topup my BSNL line to a high speed broadband connection. Wish this connection is disconnected at the earliest. Surprised to see very very low professional behaviour from Airtel customer services.
//Vinoth Kumar
The request for surrendering the broadband and landline was opened on July 21st and the same is still open. I have been told that I wished to retain the line which is absolutely false. Everytime I call up once in five days to check when the kit would be removed and taken back, I am told that there is some kind of negotiation.
Also my request to be forwarded to the team manager is always discarded as they say the managers are always busy. So frustrating to have Airtel services.
I am going to topup my BSNL line to a high speed broadband connection. Wish this connection is disconnected at the earliest. Surprised to see very very low professional behaviour from Airtel customer services.
//Vinoth Kumar
Surprise call from Airtel after about more than 2 months. They are calling from Legal apartment & claim 980 rupees as charges that I need to pay for the line thats been dead since June. They did not mention anything about the waiver they have given me but just call with another senior person speaking to me claiming they are from legal department.
Dear Airtel, Could you please stop all these stuffs & close my account. I should infact file for service credits which I am not doing as 1) I dont have energy to run around inheriting the basic qualities for a common employed man 2) I dont want to have any relationship with Airtel at all in the future. I have got aged parents at home & if you guys are going to disturb them, I am afraid I will need to raise a complaint.
Why are you not responding to any of these points I have raised.
Regards
Vinoth Kumar
Dear Airtel, Could you please stop all these stuffs & close my account. I should infact file for service credits which I am not doing as 1) I dont have energy to run around inheriting the basic qualities for a common employed man 2) I dont want to have any relationship with Airtel at all in the future. I have got aged parents at home & if you guys are going to disturb them, I am afraid I will need to raise a complaint.
Why are you not responding to any of these points I have raised.
Regards
Vinoth Kumar
Hi Appellate Officer,
My name is Vinoth Kumar & emailing this for telephone line[protected] which was surrendered in July 2011 after 1 year of awful service experience. The line is in my mother's name S Vaasanthi Devi.
I have raised multiple service requests and also escalated to nodal officer but have only got standard template emails and small waivers. I wanted resolution of the fault and not 200 to 300 rupees discount. I am a home based worker, working as a 3rd line team head in a UK service provider company and because my broadband services went dead for more than 1 month continuous period, I had to travel to office 60 kms up and down churning out fuel bills for about 500 rupees every day.
I painfully waited without any resolution on the following requests raised but not handled professionally at all.
1153950
2127008
6531916
[protected]th June
[protected]st June
47927836 was closed after the line started working on 27th but just for one day.
1428336 which was raised for surrendering line was closed saying resolution which was not the case.
They would just close off cases without intimation or when the line works for an hour or 2. I am fed up with this quality of service which I am experiencing in Chennai. I have a broadband service for close to 8 years in Bangalore[protected] which has been working without any issues. I have surrendered the same yesterday (19th October) as Airtel has surprised me with a letter warning of legal action for 980 rupees only. I wasted close to 15k on my fuel bills and inflicted so much stress on myself and your legal team on call is addressing me as if they were handling a petty criminal. My view of Airtel has completely changed and would only9500 voice these to my fellow family and colleagues who are all Airtel subscribers.
I expect you to settle and nullify the bill as I should have put a request for service credits for broadband not working for more than 45 days and not the other way.
Regards
Vinoth Kumar
[protected]
My name is Vinoth Kumar & emailing this for telephone line[protected] which was surrendered in July 2011 after 1 year of awful service experience. The line is in my mother's name S Vaasanthi Devi.
I have raised multiple service requests and also escalated to nodal officer but have only got standard template emails and small waivers. I wanted resolution of the fault and not 200 to 300 rupees discount. I am a home based worker, working as a 3rd line team head in a UK service provider company and because my broadband services went dead for more than 1 month continuous period, I had to travel to office 60 kms up and down churning out fuel bills for about 500 rupees every day.
I painfully waited without any resolution on the following requests raised but not handled professionally at all.
1153950
2127008
6531916
[protected]th June
[protected]st June
47927836 was closed after the line started working on 27th but just for one day.
1428336 which was raised for surrendering line was closed saying resolution which was not the case.
They would just close off cases without intimation or when the line works for an hour or 2. I am fed up with this quality of service which I am experiencing in Chennai. I have a broadband service for close to 8 years in Bangalore[protected] which has been working without any issues. I have surrendered the same yesterday (19th October) as Airtel has surprised me with a letter warning of legal action for 980 rupees only. I wasted close to 15k on my fuel bills and inflicted so much stress on myself and your legal team on call is addressing me as if they were handling a petty criminal. My view of Airtel has completely changed and would only9500 voice these to my fellow family and colleagues who are all Airtel subscribers.
I expect you to settle and nullify the bill as I should have put a request for service credits for broadband not working for more than 45 days and not the other way.
Regards
Vinoth Kumar
[protected]
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Dear Airtel,
Please discontinue my services & as the line has not been working for more than a month, you have to waive of the bill without which I would raise the matter accordingly. I work for an English Telecom company & can show you evidence that the DSL line has not been working for more than a month. I have also recommended all my friends to switch over from Airtel in Chennai region to blistering speed wireless broadband services from Reliance to name a few.
Whats so frustrating is that I am bombarded with messages asking to pay my bill... How sad.
Regards // Vinoth Kumar
+91 [protected]