[Resolved]  Airtel Broadband — Complaint regarding Broadband Connection

Airtel — No response regarding Broadband Connection

Dear Sir/Madam,

This is to inform that i applied for new Airtel Broadband Connection by Mr.Harish Talwar(Senior Officer,107,First Floor,Ansal Classique Tower,Rajouri Garden,New Delhi) in my name R.Venkatesan for address of C5A/60,Janakpuri,New Delhi with amount paid of Rs.500/-. He received all my related documents excluding Address proof. After some days Mr.Vikas Shankar called me and said that "Your Address proof is missing". Since i relocated from Chennai to New Delhi for my job i dont have Address proof at present. Then Vikas said "Give me letter headed paper attested by Professor mentioning the current residing address". On the same day i submitted scanned copy of my contract document and letter headed from my professor mentioned about my current address. I also submitted copy of Owner letter for current address, ID proof of me, ID proof of owner, contract document of my job and letter headed paper from Professor. I submitted 5 proofs. Next day i called to Mr.Vikas Shankar about my connection he said that "Your old connection will not be processed contact Mr.Harish". I tried to Mr.Harish regarding this and he is not picking up the call. What i do at this situation? Airtel has very good branding globally but having such Sales representatives would give lot of dissatisfaction towards customer. I request either you to process my connection or return all my documents with the amount of Rs.500/-. I hope you will take necessary action for this. Below is the contact nos of Sales Representatives

Mr.Harish Talwar - [protected] (harish.[protected]@airtel.in)
Mr.Vikas Shankar - [protected] (vikas.[protected]@airtel.in)



Thanks & Regards,

Venkatesan.R

Phone : [protected]

Airtel — higher charges on broadband connection

i have a plan of rs525 p m broadband connection since one year but there are higher bills receved since last 6 months so kindly look into the matter and send detail charges bill which you have charge thanking you

AirTel — Not providing Broadband connection after paid amount

I have applied for Airtel Broadband connection on 17th of September 2011 by paid 1000rs and the application# 279553. Its been more than 25 days, still didnt get the connection. During these days, I have opened multiple complaints with customer care but they always say "our back end team will call you in 24 - 48 hours" and not even single call I get from Airtel. I have been escalated this issue to Customer care manager but no use. Below are the complaint# which I have been opened regarding this issue.
24/9/2011 - 1st complaint - 4596786
27/9/2011 - 2nd complaint[protected]Re-opened the existing complaint#)
1/10/2011 - 3rd complaint - 5003756
4/10/2011 - 4th complaint - 5132320
7/10/2011 - 5th complaint - 4596786 (Re-opened the existing complaint#)

The pathetic part here is, whenever I open complaint with customer care, the next it would get closed by different teams with false updates. Also customer care is not ready to tell the escalation matrix to escalate this issue with higher level. Please help to get connection or get my money back.

airtel / airtel broadband — regarding broadband services

from
bhanu pratap
landline no. - [protected]
account no.[protected]
email id - [protected]@gmail.com

sir ,
i had taken the broadband connection on march 2011 . During the time of connection , agent told me that all problems related to modem and interenet will be solved by the airtel company upto 1 year i[censored] take the modem from the company . then i had taken the connection on that policy.

now after 8 months , my modem is not working and i have complained to the cutomer care but they are now saying that the policy of company is changed, according to new policy i have to go to the airtel's local vendor and he is charging me.but i will not pay for the repairing of modem because my modem is in 1 year's warrenty.

At the time of connection they have given me a modem whose input is 12 volts and adapter whose output is 9 volts because of that my modem is not working.

so, please solve my problem as soon as possible.

Thanking you

AirTel — complaint regarding Airtel team

i got transfered talktime from another airtel number but i dint get it credited to my number but it is debited from that airtel number and another thing is i am not able to reach customer care and i lost 15rupees because of sending message without knowing. i am not able to see the information regarding messages sent and left..... if i dial *124*1# its coming error.... if i cal customer care they told that they wil transfer the cal to supervisor technical assistants but after that the cal got disconnected and if i cal again the cal is not connecting.... i have given complaint so many times... but not even a single time i got responded. so plese try to over come this problem. Hope Consumer Court wil help me.