[Resolved]  Airtel — BroadBand connection not shifted to new address

air tel broadband connection — new connection

I have taken the new connection of Air tel broadband. i have applied on 121 for the new connection on 25th, i have received the call from their executive within 2 hours at the time of connection they respond in 2 hours but after the complaint they give us 2 days time. The executive booked my connection with the plan for Rs.749/- monthly with ip static address Rs.2500/- yearly. At the time of installation on 26th june, they said they could not give us IP static address with Rs.749/- plan. i told the executive about this he assured me that you will give the ip static address. meanwhile i have registered my complaint on 121 on 28th june about this then i have been assured to reply till 5:30 p.m. for 29th june. but there is no response.

I had requested for a bb connection on 08/07/09. executive assured me that somebody would be calling me up and lodge a complaint with a no21731788 .No body bothered to call so I called the up and i was informed that the the connection is not feasible .there was no answer why it is not feasible and the executive put me on hold for 15 min and didn'n return back with the asnwer.this attitude is highly unacceptable.this happens with a citizen who live in the capital of the country.

i want a new connection to my home use

Airtel Broadband — my new connection given to some other customer

Hi,

This is Ganesh. I had applied for the new Airtel Broadband connection on 11 June '10.
But did not receive any updates for more than 10 days. So I tried to call up the guy who I gave the application to. He said, the connection cannot be give, due to unavailability of ports. Two days later, Airtel customer care called me up and said that connection could be in 20 days.
Again their was no responce. I tried calling up the customer care and inquired about the status. Their was a commitment again within 7 days the connection would be given. No hope again.

After a long wait, I had a SMS from Airtel that my application been processed and the connection would be given in 3 days, on 23rd July '10.
And today's date is 30th July '10. No one is properly responding to my calls. I had spoken to multiple escalation teams/managers and they try to say it would take another 7 days andthis 7 days remains constant from any day you call.
I have no clue what is been happening and not sure what should I do.

I do not want my money back, but a value to my long wait.

I am also planning to go to the consumer court and looking for it.

Regards,
Ganesh

AirTel — shifting of broadband IN Connect:

My existing internet connection may please be shifted with in the same locality.The following details are furnished.

Name: Mantha.Appa Rao
Existing Address Opposite to Ghosh Nursing Home Tikrapara

Requested to shift to
SOLA KHOLI Opposite to Ghosh Nursing Home Tikrapara Bilaspur

Airtel — Regarding the shifting of Airtel services to my new address

I am having an Air Tel Broadband Internet and Telephone connection (No.[protected] since last 4 years.

But, recently I have changed my residence from address: D-110, Sector-34, Narvihar-1, Noida-201301 to new address: 161, Yamaha Vihar, Sector-49, Noida-201301.

Sir, before shifting to my new address, I had asked to Air Tel Customer care to shift my connection to my new address and your personnel had assured me to provide the same services to my new address with ref no. 394782 on 1st Dec 2010. But still I am unable to get the services and the Air Tel support or customer care is refusing my request by simply saying it is Unwired Area.

Dear Sir, with permission to your support I had changed my address and my whole work which is purely based on Internet Broadband Service, have got hanged.
As the Air Tel is known for Brand services, now a time, I am unable to do my urgent work through this Air Tel Internet services

Bharti Airtel — No response for shifting the connection

Hi, I have subscribed to an Airtel landline phone[protected] for last one year. Recently I have shifted my home and requested Airtel to shift the connection to the new address well in advance. Unfortunately they did not done under the prescribed time (1 May 2011) and did not responded to any call or comp;ains. It's been at least 30 calls which I have made to customer care but they have not responded to any one of the. There are two probles which I am facing a) Do not know wheather they have disconnected the line from the old location (to prevent it from being misused) and second due to non-availaibility of net connection at new address, my work is getting hampered.

Bharti Airtel — Not shifting my connection

I was using Airtel Broadband in my previous residence, i requested to shift the connection to my new residence. They said it will be shifted in 3 days. Now its more than a month, and its still in the process.

After 10 days they said it cant be shifted because of some DP problem.

After 2 days they said it can be shifted.

After 2 more days they again said it cant be shifted.

After some days they again said it will be shifted tomorrow.

Again they said it cant be shifted

Now again they called and said it will be shifted on monday. Now again no one came on monday . They are just fooling us around and not giving any proper answer. We are fed up with this airtel connection.

Two times i specially came from office because your airtel service guy said he will come at that time and asked me to come too and then he never came. They don't even bother to atleast inform that they wont be able to come.

Namaste Mr. Sukhija,

Further to our discussion dated 28 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr. Sukhija,

We would like to inform you that your concern listed 28 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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