[Resolved] Airtel Broadband Data Card Modem — Connection Terminated within 5 days of Activation | |||
Airtel Number - [protected] Purchased On - 22/5/2011 Activated On - 24/5/2011 Terminated On - 29/5/2011 Reason for Termination - Verification Failure due to Customer Out-of-Station I purchased Airtel Broadband datacard modem for use during outstation travelling while on move. datacard activated on 24/5/11, while I left town for extensive one month travelling on 25/5/11. On 29/5/11, my new connection was terminated and de-activated for no apparent reason or intimation. I returned home 3 days back and upon enquiry, was told my connection was terminated for non-completion of verification process. Surprisingly, while the broadband services were denied to me during my critical travelling, I received a bill for Rs.300.00 odd. My complaint - 1. If the company is unable to complete verification due to non-availability of customer, does it entitle them to terminate services when customer spends 2500/- for availing broadband services? 2. Company does not bother to intimate customer before terminating connectivity? 3. Company keeps its billing meter activated while daring to terminate services and keeps charging customer even when broadband services denied? 4. If such pathetic and irresponsible customer services come from primium institution like AIRTEL, what is the services level with lessor known institutions? Pratyush Srivastava Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel Broadband — Connection Terminated
From: abhishek gupta <[protected]@gmail.com>Date: Fri, Nov 27, 2009 at 4:01 PM
Subject: Fwd: Please Reactivate - [protected]
To: sonia.[protected]@bharti.in
Dear madam,
I have been customer of Bharti for last 4-5 years using basic landline and broadband service. There was some problem in Wi-fi modem (provided by Bharti) which resulted in inflated usage of braodband service. I made complaint to you customer care bu to no avail. When protested when I got the inflated bill, your ececutive threatened me to disconnect my connection and his behaviour was very rude and unacceptable. They disconnected my connection without even informing me further.
Such things cannot be expected from a esteemed company like Bharti. I am sorry to say but I am very frustrated and irritated over the issue. I am a chartered accountant and this number was given to my clients. Disconnection of my phone without any intimation has resulted in a huge loss for me as regards reputation and inconvenience to my clients.
To pacify the situation, now I have made full payment of the inflated bill on 5th Nov, 2009 on the promise from your executive that my connection would be restored. Since then I have been following-up with your executives but they are not in a mood to entertain me further. They now say that all the lines in my area are busy and this connection cannot be restored and I need to apply for a new connection. I fail to understand as how a new cooncetion can be given on a busy line while an old connection cannot be restored.
I am feeling harassed and humiliated by the callous and irresponsible behaviour of your staff. Request you to look into the matter seriously and revert with a positive reply.
Hoping for a quick and positive action for a long-lasting relationship.
Thanks and regards,
Abhishek Gupta
Mobile: [protected]
Landline no. (in question):[protected]