[Resolved]  Airtel Broadband — Complaint Number: 3375444

Address:

Delhi

Dear users, I run a internet company and currently facing horrific experience with professionalism shown by Airtal's Nodal officers and the engineering team of Alcatel Lucent (Outsourced agency for Airtel Broadband after sales service). My complaint is now 3 weeks old and still I don't see any hope. I have been running after Airtel broadband team for past 3 weeks to please replace my current WIFI router as it is giving problems. If you look at my case history, so many times engineers showed up with faulty replacement WIFI router (age old pathetic looking router), one of the router got burnt in front of me while he was plugging it in, other ones never even worked. I told Nodal officers to please ensure that the replacement router should be WIFI 450TC1, but I guess Nodal officers hardly paid any attention to it.

Due to all this carelessness of your management my business has suffered the most. I am running internet company and my internet is not working form past 3 weeks and on top of it I have been sent a Broadband Bill to be paid for the month. All I am asking for is please replace my current WIFI 450TC1 with working WIFI 450TC1 router. Thats it!!

I already have had horrendous time, I request you to please look into the same. Unlike previous occasions I am really hopeful that this time my voice will be heard.