[Resolved]  Airtel Broadband — false information and collection of amount

Address:

Hyderabad, Andhra Pradesh

I G.virinchi requested for an airtel broadband connection through just dial.One of the sales executive reached my place and took on the details.He had first told me that they can provide me connection here and told that i have to pay 500rs as an advance amount and 50rs towards rental agreement and i have given immediately the said amount of 550 Rs and with in couple of minutes he returned me 500rs and took with him 50rs for the preparation of rental agreement.I donno why he had done all this and he told that he would once again verify that whether connection is possible or not in my locality.The second day another executive reached and told me that connection is possible to give in my place and he charged from me 500rs and gave me a customer enrollment form.the number is 470055.After few days the technician reached the place and told me that connection is not possible and amount of 500rs would be mailed to your place via Cheque,As told by him i received the cheque amount.Then what about the amount of Rs 50?.In this way the executives of so called AIRTEL company are collecting the amount in so other form by providing false information.I do not understand in this way the company is making their executives trained.I have been calling the customer care and lodging a complaint against their executives even providing their details with mobile numbers.But no action is being taken and i dint receive any answer from them regarding the amount of 50 RS.This whole process is on the way since 1month.

i have no airtel connection now but why do i give them a single rupee nor they should return my amount they charged for whatever cause they took.I hope this complaint would reach to higher officials of the Airtel company.I do not understand,are these executives trained up to do so?

Finally i could say the procedure of selling Airtel broadband connection is completely misleading.They should charge from the customer only after providing the connection.Collecting amount then techinician coming telling that service cannot be given due to technical problems.Again refunding amount through cheque.All this nonsense is only to waste customers valuable time.