Airtel Broadband — Harassment & Threatening Call

Address:

North 24 Parganas, West Bengal

To Whom It May Concern ,

This is really a serious complain to be noted & hope to get a positive response , The Call Was Received At 13:40 on dated 09/05/2011 from the number +91-[protected] , a lady who gave a call confirming a wrong information with the words which was completely known as a threatening call . She confirmed that there is a case filed against the customer presently using the number[protected] an airtel broadband and fixed line connection and the customer have to attend the case at patiala house in delhi anyhow by tomorrow 10/05/2011 , when she was asked about the details , she gave a complete wrong information of The ADDRESS , customer resides in and the usage too , which was very clear , then on she not only harassed but used such Threatening words which were really not accepted from any reputed organization and its customer service , the words also contained some illiterate English language which is again not expected from a trained customer care executive or the department of the organization she was calling from , as we all know AIRTEL is a reputed and well known organization providing telecommunication services worldwide. The total conversation was recorded as my phone have the facility to do so . She informed that she will send police within next 30mins from the call duration , but when the time was already over , being a responsible customer we gave a call back to the same number +91-[protected] and the call was received by the same lady which made us more surprised , because a customer service will never have 1 employee sitting at the same chair with the same number . We therefore have filed a harassment case against the number and the company she called us from , because the total call was a threatening & wrong information call . We want this to be published & inform every citizen of our country INDIA , so that the organization should first get the correct information and then only make such illegal calls to there existing customers.
Until and unless this matter is solved , we regret that we want disconnection on the service provided by a irresponsible organization to there customers.

Thanking you ,

On Behalf Of The Customer

Mr.Raj Prasad Gupta
News Reporter , India.