[Resolved]  Airtel Broadband — Cancellation not happening

Address:

Chennai, Tamil Nadu

Hello Sir,

For the past 1 month my broadband is not working, but they have sent me bill.Broadband router is not working, it has problem. From airtel they have informed that it is not possible since warrenty is expired for betel router and it has to be taken to service center. I called the betel services center. They said that it will take 1 month to service the router,since i don't required that as i have tata photon usb broadband which i got from office.
So i have raised a ticket for my cancellation 4612486. Customer care had informed that they will give me call. But i am calling customer care every 2
days but no response.

Monday 10/10/2011 i called airtel customer care they said that on 11th they will disconnect the connection. And from Cancellation department they said that,it has been cancelled. Today 12/10/2011 i made a call to airtel customer care and they said again that the line is showing connected.

Please help me in taking action for cancelling my connection.

Request No : 4612486
Landline number : [protected]

Thanks,
Syed
[protected]