[Resolved] Airtel Broadband — Excess delay in installation of Broadband and false claims made by company personnel | |||
My request Number for installation of BroadBand is 135938 which was registered on 02/10/2010. . The following instances could really mar their customer relations: 1. Without having called for one of Airtel salesperson Mr. Rahul Tek visited our premises with false claims that he would get us Wifi router for free, he will get the installation within a span of one day, your engineers are working till 11 in the evening so on and so forth. 2. On the above promises, the application was submitted on 26/09/2010, the application number being 237860. Since that day we have been behind them to get the installation done. We have to follow up with Mr. Prasad Juvekar, Sr. Sales Officer, Mumbai and Mr.Suresh Tek, Territory Sales Manager, Mumbai with no reply from their side except for saying that the installation will be done tomorrow where tomorrow never comes. 3. Even with the Customer Care, regarding the complaint which was registered on 02/09/2010 where I was said that the installation will be done maximum by 5:30 pm on 04/10/2010. The time was again rescheduled to next 48 hrs, which I came to know after giving a call at the customer care after the promised time elapsed and I did not receive any call. Further to my astonishment the time was rescheduled without giving me any prior intimation of the same. 4. I received the contact number of Airtel's Nodal Officer Mr. Sanjay Bhutani, who does not receive the call after having called thrice. Regards, CA. Madhu Sajnani Mobile : [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Airtel Broadband — Installation delay
I have requested for a Airtel Broadband conenction earlier this month and an executive by name Alagr Visited me @ my residence collecting all the documents and a cheque for an amount of Rs 2697/-He never gave me an acknowledgement and when I asked for it he told me thatb he will be giving second copy next day.
Next 3 days he never turned up and he never attended my calls as well. In the application form I have requested for connection on or before[protected]. None of the airtel executives updated me on the stats of the connection. When I called up customer care they asked for my connection request number which I dont have. Finally with the help of First name and last name they were able to track the request number and they told me that the connection will be given before 16/7/2010.
When I requested for acknowledgement and payment receipt they told me that it will be sent before 14/7/2010
So far there is no update from them.
I am not sure why they are so reluctant to give a proper update.
Can some one help me out ?
My connection request number is 1038223.
Can some one look into this and help me out ?
Can some one look into this and help me out ?
Surprising I got a call from Airtel sales team mentioning that there are no slots available in my location to provide me the broad band connectivity.
Earlier when I made the payment -Alagar from Airtel Sales team told me that there are 3 slots available.
Why there is conflict here ?
More over what happen to the amount that I have paid ? No update on that front.
Quite disappointing to see the kind of service I am getting from Chennai Airtel team.
Earlier when I made the payment -Alagar from Airtel Sales team told me that there are 3 slots available.
Why there is conflict here ?
More over what happen to the amount that I have paid ? No update on that front.
Quite disappointing to see the kind of service I am getting from Chennai Airtel team.
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AirTel — AIRTEL BROADBAND INSTALLATION DELAY
To,The consumer court officer,
Respected sir,
I beg to say that i am akhilesh from ghaziabad and i applied for a airtel broadband connection but they didnt provide this connection till the given time and they are still doing delay.
I want to say that he called me by phone for airtel internet broadband connection and they came to my house and he took 1000rs and passport photostate copy with room agreement and he told me that i would get this service in two days till 11/11/09 and when i was calling him bcz of delay then he is not recieving my call either, and till now they didnt give me this connection yet.
He told me his name Varun saxena and his mobile number is [protected].
So, please accept my complaint i will be greatful of you.
Detail of receipt which they gave me,
AIRTEL.
receipt number-91388, your faithfully,
Akhilesh kumar, A-40,Mahindraenclave, shastrinagar, ghaziabad, pin- 201002
SEF NO.1894953.
mobile no-[protected]