[Resolved]  Airtel Broadband — Airtel Broadband

tel. no. cheque no. dt of payment amount
o[protected] 29808-idbi, noida 12/6 1685/-
[protected] 29809 -idbi, noida 12/6 1572/-
[protected] 29810-idbi, noida 12/6 1128/- [protected] 29807-idbi, noida 12/6 1725/-
total: Rs.6110/-
Airtel receipt no.1496955 dt. 12/6/08--cheque collected by mr. Atul of airtel.Payments already credited to airtel account .Copy of Bank statement showing the said credited amount already faxed to mr. Jatin of costomer care of airtel at[protected] on 28th june, 08 for correcting the susquent respective bills. But to no avail.They are over charging us for no fault of ours.there is major deficiency in service.

Subject :**Urgent** request My Airtlel Broadband Cannection is immieadly Droping this date.

Hi,

I am Surendra Pratap Singh, S/O-Shri.M.P.Singh, Add-558/24 Sunder Nagar, Alambagh, Lucknow-226005 My Land line No[protected] sir my net Airtel broadband cannection is urget droping. my transper is Gorakhpur. I m go in gorakhpur is monday.plz drop this connection is urgent. plz call me this no[protected].

Thanking you.

Regard
Surendra Pratap Singh
558/24 Sunder Nagar, Alambagh,
Lucknow-[protected]

I used airtel broadband and landline last year may, june and july in bangalore. i have to shift to different location and i called customer care to disconnect it. they replied me that they are going to do it as soon as possible and gave me my request number. But nobody showed up even after one week. I called and called again but they replied me the same. so it's time to move for me and called them again and asking them if they can transafer it to my new location or not.they replied me and try to came to my new location and called me, they can't even find my new location and just said that we couldnot transfer to your new location. so i moved and just left everything including the handset, the modem in the house in case they came to disconnect it. It's been a long time now and even lost my request number in my old address recieved a letter from them and asked me to showed up in lok adalat. my due is not much since i never used them after july. What am i gonna do? since I;m from different state i dont speak the local language. I really need help.

I am surinder arora.
I am using airtel connection before one month. My phone number is[protected].
I am sorry to say your very bad service. My connection was activating on 06/04/2009. My first bill amount is 335. But I did not receive the bill. I do many request to customer care to send my bill before due date of the bill then I will pay it. They did not do anything. After due date, they call me the late payment charges include in your account. After this I want to request to you that please send my bill on my address. And it’s not my fault. I did not give the late payment. If you did not do anything then I will disconnect the connection.
Surinder Arora

Hi,

Reason for me writing this is only coz i am sick of airtel cust serv. last year i called up to cancel my service as my PC was not working. They offered me a plan for 250 rupees so avoid disconnection and said that i can call back when my PC is repaired and the ser will be on. After couple of months i called up and did it but when i received my bill i was shocked. before suspending my service, I was on an Unlimited plan and when i called up to reactivate the service, I asked for same. They activated my ser but did not change my plan. the result all usage over 250 RS. was charged to my acc, running my bill in thousands. After loads of calls (which by the way I pay for as i do not have a landline phone for airtel) they changed it. But for the current bill cycle they asked me to call once bill is generated as they had no way to know how much i used in current bill cycle (pretty fair0 When i called back they just refused to credit saying I have recd cr in thousands???? I refused to pay the bill and got calls from collections? These people no doubt are very rude and when I ask for a manager they hang up the phone. I have also heard managers here talk rubbish that lets write in the customer's acc that we have tried to help him but he refuses to cooperate. After much fights I finally got some adjustments but let me say that I was paying for all these calls on my cell and the late fees for the disputed bills for months. I asked what about that and the agent told me that i will get a call from her manager.This was on May 21st and today is june 3rd. NO CALLS??? the number of that manager is [protected]. Hope this complaints reaches some where...If anyone can help me taking this further please do..

thanks

Hi
I write further after several runarounds I got from your allied offices. I was interested in getting a airtel broadband service. I called up a Rep. at [protected] around 9 November 2009. When got a confirmation on the line that you guys service in my area, I asked some one to walk up and do the prerequisites. Sunil Kumar ([protected]) collected all the papaer work along with cheque no 143301 ABN AMRO of INR 1000. Following this devolopment I called him after some days to check the progress but he said that some DP is choked in my area so this can't happen despite the preliminary confirmation of the availability from your Rep. He assured that the coy poloicy is not encash the cheque untill the connection is given to the customer. On 16 I received a confirmation from the bank that the cheque was encashed. I Called up Sunil and he said that within 5 days, I:ll get my money back. Again called up at your call center, Rep told me it would take about 21 days. During this period, I received another call and the Rep said he would need another 10 days to work on this one. Still I did not hear a single comm from yourselves. Post this, I raised a complaint at your call center, I again could not receive anyting above all got a message that the issue has been resolved. When checked, no body had the dat available, your rep again registered a compaint, I still did not receive any thing. I called up and spoke with Ms Shweta Gutpa at [protected] and registered another complaint with no. 28937186.

Please assist.
Thx Aakash
+91-[protected]

Airtel Broadband — No connection given, still receive 1000 Rs

Hi,

I registered for Airtel Broadband connection (Airtel 499 Combo plan) by giving my Address to check the connection feasibility, after which one of the local Airtel Executive reached my home to receive Rs 1000/- as Installation charge & also received documents for address proof & identity proof with an Application Number/SEF NO: MYS0019821, a copy of the same has been handed over to me as receipt in the first week of February 2010.
But after a week, when the i enquired about the connection then Airtel executive reverted saying, that connection could not be provided as there is some technical issue. Hence i requested him to return back my installation charge of Rs 1000/- which was paid while registering for connection. But till now, Airtel has not returned the amount.
I have requested many times to return back Rs 1000/- by calling Airtel Customer care & as well as Airtel executive but none of them turned back. Pertaining to this, i have lodged a complaint with Airtel with a Complaint Number: 29813330 on 22nd Feb 2010. But till date no prompt action initiated at their end. Then again, on 22nd March 2010, lodged another complaint with Airtel with a Complaint Number 30744490 & escalated the same to Nodal Officer. Then nodal officer & customer care people started calling me and told that it was my fault that i didn’t receive the amount. What should i do now?

Hi,
I requested broadband connection to airtel on 4 Sep 2010 and the request no is 8574580 . After that i kept calling airtel customer care everyday and raised multiple complaints in vain.
Airtel guy has taken 500 rupees from me and he is not receiving my call whenever i try reaching him.

I request you to help me on this and make these airtel guys understand the value of customers.

Thanks a lot
Nitin Suryavanshi
[protected]

Can i get ur help on this plz? i still havent got my money back... i dont want there connection anymore as i have lost the trust in them. Plz do take some action on them to avoid such problems in future

Dear Sir,

We had taken a Airtel Broadband connection :[protected].

This connection was taken in our new Appartment thru a temporary line; which was not evne able to carry 2 mbps speed; which used to get disconnected every 15 minutes.

We caled up at call center to complaint about this but no action was taken.

Since entire building had temporary connection; after complaint - airtel changed the wire for all the appartments EXCEPT FOR OUR APPARTEMENT.

The technician from Airtel came to check the issue & informed us that SINCE ONLY OUR APPARTMENT HAD TEMPORARY LINE SO INTERNET CONENCTION WAS NOT WORKING and ALSO THERE WAS NO USAGE IN OUR BILL TOO.

Then we again got call form Airtel about bill payment not done. We informed them about the issue techician told us about and that we were not able to use the connection at all.

They again send the technician to our place - now this time we called up at the call center and asked them to record our converstaion - techinican informed the airtel call center that there was no connection at our place and there was no usage too since last few months [for which payment wasnt done]. Call center noted it and told us they will resolve this issue.

After few days we again get call from airtel and now from advocate that a case is being filed against us.
We informed advocate about the issue and so he said that now nooone will trouble / harass us with these calls.

But now again today we got call from advocate about the case.

We have been harassed since so many months now... for connection that we have not used. It clearly states no usage.

IT IS A CASE OF MENTAL HARASSMENT against airtel without any reason.

Please help us.
Thanks
Dhiraj
[protected]