[Resolved]  Airtel Broadband — DSL connection not working

Address:

Gautam Buddha Nagar, Uttar Pradesh

To,

Mr. Sunil Bharti Mittal,
Chairman & Group CEO BhartiEnterprises

Sub:- Internet connection not working since 25/08/2011.

Dear Sir,

I feeld really bad to escalate my complaint to you, but i have been so much frustrated by false committments of call centre executives that I have been forced to write to you.

I am a consumer of Airtel Broadband connection, which I got started in 2nd week of July2011 after almost 10 days of applying. Its telephone number is [protected]. After commissioning, the phone & internet connections were working fine. Suddenly on 25th Aug, internet connection stopped working & we lodged the complaint at call centre number. IN the evening , we were told by Mr. Yashwant from technical team, that our DSL connection has been terminated & thats why it is not working. Then we again called call centre but unfortunately even after calling 5-6 times in the night of 25th Aug, we could not get any satisfactory answer from call centre on account of server not responding or some other reasons, as told by executives of call centre. On morning of 26th Aug, finally we were able to talk executive properly & were told by him that our connection has been terminated due to some technical problem & he gave us complaint number as 2950480. Also I requested him to resolve the case on priority, as it had got terminated due to none of my fault. No action happened on 26th Aug. Then again I called on call centre number to know the status & was told that it will take 7 days to reactivate the connection. This was very shocking & surprising , how can AIRTEL terminate my connection & then asking 7 days time for reactivating. It was highly frustrating & I requested executive to transfer call to his superior. The one Mr. Mayur talked to me (Interaction ID[protected] & he promised that he will try his best to get connection reactivated by 29th Aug. The connection even not started on 29th Aug. Then I again called on call cenetre to know the status & i was told that it will be reactivated on 2nd Sep,2011. Since I could not afford to wait so much, I requested executive to transfer the call to his superior & this time one Ms Mona talked to me & she assured me of fast resolution & call back by evening from AIRTEL call centre by evening. But till date , nobody from AIRTEL has called up me & my internet connection is still not working.

I would like to tell you that I am a very regular customer of Airtel & is already using Airtel mobiles & Digital TV connection.

I request you to kindly instruct the concerned officials to resolve the matter at the earliest, other wise I will be forced to disconnect all Airtel services from my life & take the matter to consumerf orum & TRAI.


Reagrds
Arun Kumar Gupta
A-197, second floor,
Sector 47 Noida

Telephone- [protected]
M- [protected]
Email- [protected]@gmail.com