[Resolved] Airtel Broadband — Concept of E-Billing | |||
Hi, This is Vamshi Krishna, using your broadband connection from the past 1 Year. In the beginning i had few issues with the policies of your company but at last i have over come all these issues. Now there is a strange and serious problem. I got my Bill in the month of October, saying that from the month of november the billing type is changed from hard copy to soft copy. Which i never requested for and will never request for. So i called up call center and they have registered a request saying that i will recieve a hard copy only and no soft copies will be sent. After 15 days, i have recieved an e-bill from ebill.airtel.in for the month of November. So i again gave a compliant in call center and i got a hard copy for that month. Today, i.e, 27/12/2010, i have a recieved a e-bill saying that it;s my current month bill and i have to pay the bill. Checked and found that the bill i got is a e-bill for last billing month for which i paid the bill on 15/12/2010 only. My Questions are, 1) When i never shifted from hard copy to soft copy, why am i getting e-bills for every month? 2) What happened to previous compliants registered and who has confirmed with me and closed them? 3) When i get a call from Outbound agents, Why do they disconnect the line before me completing my sentence? 4) When will aritel stop e-bills to me and send hard copies only? Last and most important question... 5) Airtel's internet service is Flawless but why is their billing so poor? Please clarify the above questions. I am expecting a quick reply. Regards, Vamshi Krishna A [protected] [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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E. Ranga Reddy — Broadband not working
We are using broadband connection in our house, last 2days back we have downloaded upto 1GB, now if we are trying to open the net it is showing that your downloaded capacity is upto 1GB, if you want to browse please click yes. We tried by clicking the Yes button but still the same notifiaction is showing & it is not able to browse anything from 2 days. So we request you to solve this or inform what is the solution for this to overcome from this problem.Our Broadband landline number is : 25341115
Our Residence address is: A4 - Block IV, Samhitha Orchid, Byrasandra Road, C.V. Raman Nagar (PO) Bangalore: 560 093.
Contact mobile number is:[protected].