[Resolved]  Airtel Broadband Services — Bill generation after cancellation ticket raised

Address:

Bangalore, Karnataka

My Letter to Nodal Officer.

Myself Arvind Kulkarni resident of banashankari 3rd stage. I have a airtel
broadband connection with tel no : 42056270.
Since I relocated to an apartment on 4th of April 2011, I raised a request to
relocate my telephone connection on the same day (Req # 182102).
I have been told by the technical support team that my connection will be
disconnected and will get active after 3 days at my new residence. After a week
also there was no response from the team. When I called up the customer care
asking for the clarification they stated there are some issues with ports and
stuffs and hence the work will be delayed by one more week. The update must
have given to me by the support team, instead I have to call several times to
get the status on the job request.
Still I managed to wait for one more week and after a weeks time I raised one
more ticket to cancel my connection. I even stated the reason for cancellation
as "Bad response from the technical staff on updating the status to customer"
on 15th April 2011 (Req # 473960). After this ticket was raised I got a call
from one of the executive stating 1) "The connection will be shifted in 1 more
weeks time" 2) "The April months bill will be waived off since you have not
used it during that period" 3) "You will be shifted to new plan where you have
to pay only Rs 599/- instead of Rs 799/-".
After all these delays and irresponsible behaviour I decided not to reach out
airtel for my queries. Beginning of this month I got a bill for the month of
April and also there were several reminder calls from the billing department
about the outstanding(Rs 858/-). I have been telling the representatives that I
have not utlized the broadband from 3rd April and there was a cancellation
request on 15th April 2011 which falls well before the billing cycle date.
Even now I get these remainder calls very often. Yesterday I got one more
message stating "Your outstanding airtel land line bill is 1800/-". This
puzzles me, Even though I have made the request to cancel the connection, I
keep getting these messages and remainder calls. This is kind of
mental harrasment to explain each individual who calls me about the whole
series of event occured from April 4th 2011 to till date.
I have been a loyal customer of Airtel from years. But the kind of treatment I
got during last two months will make me think twice before I refer you to
anybody. If you check my payment history, you will come to know how promt and
sincere I am for making the payments.
I would request you to take a serious action in resolving this issue. I dont
want to recieve any calls with regards to my broadband connection. I am tired
of answering the same above story to every single individual who calls me.
hope you understand the pain I have been going through, please help.


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There was absolutely no reply from the nodal officer to address the issue. When I reached the Nodal officer over phone, he said he will get back to me withing 24hours. The 24hours duration is already expired and no response from the nodal officer (Mr Karthik and Mr charan). I am still getting calls to make the payments for the services which I havenot utilized. Can anybody suggest me whether launching a complaint in consumer court can help me to get rid of the harrassment from these airtel executives?