Airtel — No action has been taken for connection termination

Hi,

This is regarding the mobile no.[protected], which was in the name of Mr. Krishan Kumar Arora. He has lost his mobile phone along with the sim card in the month of May'08 and has immediately filed an FIR in the police station for the same. Later he also requested airtel for the immediate termination of service for this number whereby he has formally completed all the formalities for the termination of number, as he don't want to use this number anymore but I am very disappointed to say that we are continously receiving the bill of same. I am not able to understand how they can send us the bill of those services which we are not at all using.Twice I went to Jain Infocom ( Airtel shop at Meerut) along with all the documents of termination and both the times they committed me that you will not receive any bill from now...but again the situation is same, we are continously receiving the bill...Infact we have also received a legal notice on 21st August-08 for the payment. Twice I have written a mail to Nodal officer and Appellate officer but here also we did not receive any response. Below are some details along with the details of last payment and application for termination. Last payment made via receipt no.[protected] on 24-05-08 to Jain Infocom Pvt. Ltd., Vardhman plaza, Garh road, Meerut. Customer a/c no.[protected]. Application for connection termination submitted on 24-05-08 to Jain infocom which has a reference id on it - AR#16841890.

Would request you to please take appropriate action against them and solve our problem immediately.

Thanks&Regards,
Sudeep Arora
Mb. no [protected]