[Resolved]  Airtel — NON RECEIPT OF SECURITY DEPOSIT - CONSEQUENT TERMINATION OF POSTPAID CONNECTION

On 09 Oct 2009 I sent following complaint to Airtel

On my request my post paid mobile connection No.[protected] was deactivated on 04 june 2008. While submitting my request for termination I requested to refund the amount of security deposit etc and send the cheque at my address as given below.

S C Gupta
9 CHITRALEKHA
Near R C Church
Colaba Mumbai 400005

I regret to note that I am yet to receive the refund cheque nor have I received any communication from airtel. I submitted written request for cancellation at your ARC at the following address;

Bharti Airtel Ltd
Shop no.4 Yusuf Building, D N Road, Akbar Ali Shop Lane, Next to Music World Shop Fort Mumbai 400001

Complaint no. allotted to me is 16974500

In response the company replied as follows

Thank you for contacting Airtel.

You have requested us for refund of Local Security deposit to the
new address for your Airtel number [protected].

Please be informed that your mobile number has already been
permanently disconnected with effect from 22 July 2008.

We would like to inform you that the local security deposit amount
of Rs.500/- has already been refunded to your below mentioned
billing address dated on 25 July 2008.

T/E-4/20 CGS Quarters,
LBS Road Railway Station,
Ghatkopar West

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Anandhi
Customer Care Executive
Bharti Airtel Customer Care

To which I submitted as follows

Dear Sirs,
I fail to understand as to why my mobile number was disconnected wef 22 July 2008 when I had submitted written request for disconnection on 04 June 2008. There is no logical explanation for a delay of over 48 days. Secondly in my letter I had requested for sending the refund amount to my new address. In fact one of the reasons for getting the mobile disconnected was your failure to update my billing address despite atleast six requests and despite repeated assurances by your customer care executives. Thirdly the security deposit at the time of disconnection was Rs. 1200, if I remember correctly, and not Rs. 500. Fourthly I have not received any refund as yet. Cheque/DD if any sent to my old address must have been received back by you or it might have been lost in transit. You may like to check with your courier. In the end may I request you to look into the case in a serious & objective manner and arrange to refund the security deposit to my new address as given in my application for disconnection as well as my earlier mail.

The company has ignored my submissions.