[Resolved]  Airtel — SEVERE GRIEVANCE : MENTAL TORTURE

Dear Ma'am/Sir,
I am Utsav Shankar a customer of Airtel, using number [protected].I have been going through immense mental trauma since 19th evening because of absolutely rubbish Airtel policies and system.

My bill consistently come in the range of[protected], of which i have made payements well within the stipulated time.
Still, my unbilled limit is kept at just 1500 INR.
Yesterday, because, I crossed this limit, all my services were terminated including local sms., STD Calls, local as well as CUG calls, which happens to be free.

You can't paralyse your customer like this. I am an engineer with the Panipat Refinery, Indian Oil Corporation, which you might be aware, is located at a remote place. After returning from duty, I discovered that my services are terminated., OK I tried to make payment through MCHEK., and the response I got was the msg. cannot be delivered.

Next., I tried to call 121( Your so called anytime, anywhere CUSTOMER Service) and the response I got was, Please check the number. OK, next I tried to call [protected](another customer care no.) and the response I got was, this service is not available on your number.

So., now what the hell am I supposed to do.Still I made the payement through net. I paid 1000INR. (Reference No.: 996033), Now, its morning, 20th feb and still its not activated, with great effort, I also had a talk with your customer care executive, Still am waiting.

Prior to coming to Haryana, I was in Gujarat and used Airtel for 2-1/2 years., and never did i face any problem. The number I was using was [protected] (post-paid) Airtel-Haryana can check with their counterpart there regarding my bills and payments.Airtel service here is pathetic.

This is something, which is being experienced by many of my colleagues too.
This is something which i never expected from Airtle. How can you paralyze a customer too an extent that he/she can't even call customer care call centre.