[Resolved]  Airtel — Outgoing barred/harassment/the most irresponsible customer care representatives/supervisors

Dear Sir/Madam,

I am having a airtel mobile connection No.[protected] relationship no.[protected] since 2002.

Receently I paid my last payment of Rs.1806.86ps. vide Pay Order No.436639 dated[protected] issued by Andhra Bank, Connaught Circus branch, New Delhi-110001, by dropping at a box kept Airtel outlet in Connaught Circus, N.Delhi.

Later I am called for making the above payment which I said the details as mentioned. They said the Pay Order is found to be defective as told by their Collecting Banker. Then, I requested to return the Pay Order to my changed address after taking the confirmation. Instead of sending the instrument back, they barred the outgoing calls under the pretest of outstanding dues. Till today I have not received the Pay Order ( which is issued by any Bank after paid for the value-the term Pay order is called as Bankers' Cheque/Cash Cheque also by some Banks in their terms).

I requested to send the latest bill atleast so that the remaining amount to be paid may be settled I can use the mobile. Though I submitted the correct address in the change form, they entered my mailing address wrongly in their system as a result I could not receive till yesterday. After having informed again and again about either not receiving of the Pay Order or not receiving of the latest bill. the customer care representatives keep on harassing me for making payments besides barring my outgoing calls. Out of frustration I warned the customer care representative and his supervisor over 121 call made on[protected] afternoon, that, I have no other go to lodge a complaint this series of harassments. They have not cared at all though I never had been a defaulter in making payments since 2002.

Further, I have made the balance payment of Rs.4499.41ps by Demand draft No.465022 dt[protected] issued by Andhra Bank, Mayur Vihar branch, Delhi-110091; through Airterl Relationship Centre, D.S. Enterprises, 35, Pratap Nagar, Mayur Vihar Phase-I, Delhi-110091 vide Ref.TID :QDLDSEP00979 dt.[protected] time:17:57:52hours; leaving the disputed/not returned PAY ORDER for Rs.1806.86ps. Immediately, I have called 121 and have requested to returned the PAY ORDER as claimed to be defective one which is not in fact (since the personnel do not know the difference amongst cheque, pay order and demand draft) and for unbarring my outgoing calls by the entire details of payment made by me.

I have been assured of restoring the service ie unbarring outgoing calls after 2 hours. But, I have found to my surprise the assurance given to me was not fulfilled. Instantly, I have contacted 121 and the customer care representative assured me of to try after 4 hours i.e. after midnight 01.00hours (of[protected].

Now, I have lost confidence on their assurances even though I have cleared the entire balance amount, and, hence I am complaining about reckless attitude, irresponsible service and underqualified / unprofessional way of approach of the customer care representatives and their supervisors who are not at all showing concern to the root cause of the problem, and, failed to solve my problem even there was ample time given during the period of which I have faced a lot of inconvenience due to barring of my outgoing calls for no fault of me.

Please do justice to me for not only all the mental agony that I have suffered but also the loss occured due to barring of my outgoing calls.

Anticipating an early redressal of my grievance and suitable compensation in this regard.