[Resolved] Airtel — Airtel network issue | |
Hi, This is to inform you that I'm highly disappointed with your network. I am using the number - [protected] which is actually on my husband's name Mr.Sudharsan Sankar. He is in Philippines right now. I have been using this number since August 16th. He is using the number [protected]. I'm facing the issue like whenever i try calling him I'm unable to reach instead the call clock shows 4 sec or 5 sec and I could not reach him. I'm getting charged for all these. Whenever I have to call I have to try for 4 or five times and finally i get connected. My messages also had not reached. I complained this many times since august. Recently on 21 feb I called them but nothing happened. Then 2 weeks ago I called them While I was on call the person had disconnected the call. When I called again, they claimed it was due to NETWORK problem. This how airtel guys were trained if they are unable resolve customer's issue they simply disconnect without any notice. On August I was promised that I will get a deduction of Rs200/- from my airtel bill. So far that had not happened. I have been paying my bills regularly through ECS. I need an immediate response and solution for this. When I call my husband's number on vodafone I happen to pay only 6 RS and the network also is very quick. I want MY MONEY BACK I mean from august till today if I call him it will last for more than 1 min. If it is less than 1 min, that is due to the network issue and that money should be reimbursed otherwise I will hsve to file a case against airtel network. I called many times to talk to managers or at least the seniors. even today they have disconnected the call. I'm highly disappointed with your network. I want to know the reason also why they are disconnecting calls while the customer is on call?? If it is disconnected due to network we know how it will be. This how airtel guys were trained. I dont want any apologies I need my money back and the reason. When I called again yesterday, a person introduced himself as supervisor and told that airtel would not erturn money for any such issues of STD and ISD and he also said my issue was resolved in February itself. I don't have any clue for this. If my issue was resolved already, why am I going to call this airtel guys nad waste my time?? This how airtel is cheating us. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 4 Comments | |
Comments
First of all. Can somebody tell me how this site helps me? Is this an official site?
Coming to point, I have been facing problems with Airtel with respect to signal strength at my residence. Many time I don't get even one signal. I have given countless complaints and when nothing seems to be working I stopped paying my bills as I'm a post paid customer. They now say that issue is resolved or is in process of resolving but I asked for an email or letter explaining me what has been the problem and how they resolved it. And they are reluctant to do so and finally barred my outgoing calls. I warned them that if they don't release my outgoing calls, then I will throw the sim card and will not pay the due. In case I do that, they may try to take legal angle in such case how do I deal with this?
Coming to point, I have been facing problems with Airtel with respect to signal strength at my residence. Many time I don't get even one signal. I have given countless complaints and when nothing seems to be working I stopped paying my bills as I'm a post paid customer. They now say that issue is resolved or is in process of resolving but I asked for an email or letter explaining me what has been the problem and how they resolved it. And they are reluctant to do so and finally barred my outgoing calls. I warned them that if they don't release my outgoing calls, then I will throw the sim card and will not pay the due. In case I do that, they may try to take legal angle in such case how do I deal with this?
I'm a Sanjay Sharma and residing in Kadak Pada, Kalyan. I have one Airtel postpaid connection ([protected])
From the 16th August 2009 to till date, I'm getting frequent network drop at my billing place (Virtually no network).
I have frequently inform customar care of airtel aginst my complaint numbers 28988362 dated 5th Nov 2009, 29075041 dated 11th Nov 2009, 30566506 dated 21st Jan. 2009. Further I personally visited to air tel galary, station road, Kalyan (W) and inform about the problem faced by me about network coverage. Still date I not received any positive progress about my informed complients.
Finally i decided not to pay the bill unless the solution comes out. Each time during above complients same was informed time to time to constumer care executives of Airtel. Accordingly I not paid the for the month of January 2010 unless remedial soultion to my above said complient from Airtel. Also I informed them once my problem will be solved I will pay the due bill amount only (Not the delay or any other charges).
Now a days i am facing a new problem that the I received a reminder call from Airtel during when i am driving, meetings busy etc., and disturbing me again and again without any resolution from Airtel. Finaly due to such disturbace from airtel i finally in opinion that i will going to disconnet my present above said number.
From the 16th August 2009 to till date, I'm getting frequent network drop at my billing place (Virtually no network).
I have frequently inform customar care of airtel aginst my complaint numbers 28988362 dated 5th Nov 2009, 29075041 dated 11th Nov 2009, 30566506 dated 21st Jan. 2009. Further I personally visited to air tel galary, station road, Kalyan (W) and inform about the problem faced by me about network coverage. Still date I not received any positive progress about my informed complients.
Finally i decided not to pay the bill unless the solution comes out. Each time during above complients same was informed time to time to constumer care executives of Airtel. Accordingly I not paid the for the month of January 2010 unless remedial soultion to my above said complient from Airtel. Also I informed them once my problem will be solved I will pay the due bill amount only (Not the delay or any other charges).
Now a days i am facing a new problem that the I received a reminder call from Airtel during when i am driving, meetings busy etc., and disturbing me again and again without any resolution from Airtel. Finaly due to such disturbace from airtel i finally in opinion that i will going to disconnet my present above said number.
Hi,
This is Nihar Ranjan Barik holding two sim connection [protected], and [protected].
In my home I am facing acute problem of network.Initially when I took the connection it was some how manageable and problem was patchy, but after April (perhaps after airtel launched his own 3G network coverage in kolkata) is very very acute.
Each time I have raised a complain it has been turned down stating there is no issue and you need to check you set.
Couple of point I need to inform you that I am using 2 airtel sim in different phone set and both are having same issue.
Sims of other network is working fine and have superior connectivity.
Where Voice communication is a question mark in that case you can think of the 3g Internet connection .It of no use.
Each time I have to go out and need to talk on the mobile.It is very difficult to attain the office call and meetings.
Reference call no:60907211
Thanks,
Nihar Ranjan Barik
Mob:[protected]
[protected]
This is Nihar Ranjan Barik holding two sim connection [protected], and [protected].
In my home I am facing acute problem of network.Initially when I took the connection it was some how manageable and problem was patchy, but after April (perhaps after airtel launched his own 3G network coverage in kolkata) is very very acute.
Each time I have raised a complain it has been turned down stating there is no issue and you need to check you set.
Couple of point I need to inform you that I am using 2 airtel sim in different phone set and both are having same issue.
Sims of other network is working fine and have superior connectivity.
Where Voice communication is a question mark in that case you can think of the 3g Internet connection .It of no use.
Each time I have to go out and need to talk on the mobile.It is very difficult to attain the office call and meetings.
Reference call no:60907211
Thanks,
Nihar Ranjan Barik
Mob:[protected]
[protected]
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From the 22nd June 2007 till date, I'm getting frequent network drop at my place (Virtually no network). Earlier their was strong airtel network and I was not having any problem.
Now my both mobiles is virtually in no range zone once I enter my house.
I had made a complaint about the network coverage issue in Thane's Airtel relationship center on 6th August 2006. They told me that the network problem will be resolved within 72 hours and I will get a call from airtel person. I didn't got a call from Airtel person nor the complaint has been resolved. when I check the status of the complaint, they had closed the complaint.
Subsequeltly, I have made a network complaints 4 times latest on 9th September 2007. But no resolution has been done till yet.
I registered my complaint once again and this time they called me and said that there is a building named "Marigo" somewhere in Balkum, were they had set up a cellsite and their representative had been there and resolved the issue.
In spite of this I'm not getting any network at my place. Again they had closed the complaint with any resolution.
No resolution is provided till date. I'm just thinking of changing the operator to Vodafone as there network are good and also giveng me an exiting offer.