Airtel — misuse of telephone line

I am using airtel no [protected] for more than a year, two months back I have requested to airtel customer care that due to construction work at my home I am unable to use the line for internet as well as telephone so kindly cancel my this number but AIRTEL replied me after 2-3 days that do not cancel the line & we will give you 2 months rental waiver so you donot have to pay till the time you are not using the line.

But the last bill no[protected] dt 18/04/09 show the use of line & shows outstanding amount of Rs 285/-, I am surprised to see the bill which shows the numbers which are unknown to me and calls are made from 10/04/09 to 13/04/09.

I have requested to airtel customer care regarding misuse of line on 20/04/09 request no 19011544, the executive assured me that the matter will be sorted by 28/04/09 and also send SMS regarding this.When I does not receive any call from the airtel by 28/04/09 then I again called them on 30/04/09, 1/05/09, 2/05/09 many a times but they does not gave any satisfactory reply some times Airtel executive hold the line for long durations & sometimes says that can not reply due to their computer error, it gave me lot of mental harrassment.

On 4/05/09 when I contacted Airtel their executive MR Abishiek id no 76502307 assured me that within half an hour you will get the response from our Senior. but again they does not fulfill their promise and again when I contacted again on 5/05/09 I got reply that The line is used by your side and so you have to pay the bill, I requested the executive check the number which are shown in the bill wether in the last more then a year I never called on these no. so please check fault at your side but he refused and pressurise me to pay the bill.

This whole episode give me lot of mental tensions and lot of my time is also wasted due to airtel non fulfillment of promises

Kindly see into the matter seriously and give your valuable suggestions

Thanks & regards

Arun Sharma
[protected]