[Resolved] Airtel — Spam SMS messages & extra charges in bills | |
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months (the day I converted my number to post paid). Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210. The SMS service is about cricket alerts. I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not. I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me. Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam. The worst part is the service provider itself is sending spam. What more to expect. The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121. I would say Vodafone is the future. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Spam SMS messages & extra charges in bills
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months
Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.
The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months
Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.
The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.
Even I agree to Shashi Walias complaint. I too am facing such a problem with my airtel prepaid account. I m receiving service messages which is shutting dowm my mobile system. This happens only when I receive a service message from airtel. I m trying how to block it but i am unable to do it. In addition to these service messages, there are numerios unwanted messages from airtel like downloading songs, sports updates etc which are being a nuisance.
Sanil.
Sanil.
you sound like a vodaphone employee you [censored]
AirTel — additional charges,unwanted messages
i,anjaneyulu of mobile no [protected] i have a problem from your services , additional charges have been charging from my mobile unnessorly with out any proper usage , and iam also suffering a lot of nuwsence for un wanted broadcasting massages from your services . please make sure that my problem get rectified immediatly
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
I'm facing the worst (yes it is worst) customer care service from airtel since the last 2 months
Firstly, I'm getting 100's of messages in a day (Just imagine 100!!!) from an airtel number 543210.
The SMS service is about cricket alerts.
I've been contacting customer care since then, initially they were not sure why is this service activated. They gave me the reason I subscribed for it. When I said no, I've never subscribed for this service, they told me the service will be discontinued in 24 hrs, but its not.
I called up customer care innumerable number of times & every time I got exactly the same response that "the service will be discontinued in 24 hrs". Its more than 2 months now, they cant stop sending spam to me.
Imagine, they barr your outgoing calls the moment it exceeds its limit. But, dont know why they are so much reluctant to block this spam.
The worst part is the service provider itself is sending spam. What more to expect.
The current scenario, whenever I'm dialing airtel 121 the only option that I have (no matter what option I choose) is to send a SMS to 121.