[Resolved]  Airtel — 97 booster is not working on CUG nos.

hi,

i am an airtel user for the past three years.. and i am really sad to write this.. airtel being the biggest cell company at india, is playing such an irresponsible role which i never expected from it ...

my cell no. is [protected], tamil nadu (outer chennai connection)///
it was a student pack.. there was a facility given by airtel called Closed User Group , with which call rates become 30p/min among the group.. i made that and was using it ...

now, airtel has launched a very good 97 booster with which call rates to local airtel can go to 10p/min, and 5p/min at night time... so, for this only i changed myself to TALK MORE plan, and then i took the booster, but amazingly
when i called my friend (who is in CUG also) , it cost me 30p/min and not 10p/min.. on this while talking to ur customer care i came to know that with the CUG nos. this 97/- booster will not be applicable.. on my request to close down the CUG, the plain i got was --- "THIS FACILITY NO LONGER EXISTS, AND HENCE NO MORE NUMBERS CAN BE ADDED OR DELETED .. "

i requested and told my problem .. on that they said that it will be cancelled in next 48 hours.. and will be intimated to me.. but nothing like that happened.. such great heights of irresponsibility have never seen ..

i don understand how can airtel give us a facility and then take it away without any notification... and even i[censored] r taking it back, atleast option should be there to revert back to normal state...

i am really disgusted after all this and hence writing such a long mail .. i hope that senior officials at aitel , will get the seriousness of the matter, and will resolve it at the earliest.. i hope to see the solution very soon, thinking about the name and fame of airtel ....

pls solve this problem soon...

Mayank Pandey---
[protected]
[protected]@yahoo.co.in

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