[Resolved]  Airtel — AIRTEL CUSTOMER CARE SERVICE

HI,

I AM POONAM, WORKING FOR SHIPPING COMPANY, JOB TIMING IS 09.00AM TO 7.30PM.

I AM USING AIRTEL PREPAID SERVICE. ON SATURDAY DATED 29 AUG. 2009 I WENT TO AIRTEL GALLERY AT MAHIM FOR ISD CALL FACILITY SERVICE BUT DID'NT FIND ANY GOOD TARIFF FOR ISD CALLS. THE PERSON WHOME I WAS TALKING TO HIM. HE SHOWED ME 5 SPECIAL OFFICER WHICH IS COMES IN POST PAID SERVICE. HE SAID THAT IS VERY GOOD PLAN AND MINIMUM RENT PLAN FOR EVERY MONTH AS I AM CUSTOMER AND CUSTOMER ALWAYS SEES HIS/HER PROFIT TO SAVE THIER MONEY. I TOOK THAT PLAN ( SPECIAL 5 PREPAID TO POSTPAID) AND THAT PERSON TOLD ME IT WILL ACTIVATE WITH IN A DAY. THE MESSAGE WILL COME ON YOUR CELL PHONE THAT INSERT SIM. FROM MONDAY I AM STILL WAITING FOR THE MSG. BUT I HAVEN'T RECEIVED ANYTHING HENCE I CALLED CUSTOMER CARE NO.121 THE COUSTOMER CARE PERSON TOLD ME THAT GO TO MAHIM BRANCH AND ACTIVATE YOUR POSTPAID SERVICE YOURSELF.

I AM NOT SITTING IDEAL AT HOME TO GO ANY TIME AT AIRTEL GALLERY. AS MENTION ABOVE I AM WORKING FOR SHIPPING COMPANY MORNING 9.00 TO 7.30 EVENING BY THE TIME AIRTEL GALLERY WILL CLOSE. I ASKED HIM GIVE ME MAHIM BRANCH CONTACT NO. HE REFUSE TO GIVE ME NO. AND HE SPOKE VERY ARROGANTLY. I AM AIRTEL CUSTOMER THIS IS THEIR DUTY TO HELP US IF THEY CAN NOT PROVIDE PROPER SERVICE TO AIRTEL CUSTOMER THEN WHY THERE ARE SO MANY BARNCHES WITH ARROGANT STAFF BETTER YOU CLOSED DOWN YOUR AIRTEL COMPANY. YOUR ARE ASKING WORKING PERSON TO GO PERSONALLY AIRTEL GALLERY AND MAKE YOUR SERVICE YOURSELF. THIS IS VERY RIDICULES. THE SERVICE OF AIRTEL COMPANY IS VERY VERY POOR.